Market Credit Manager - job 1 of 2

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

The Market Credit Manager is responsible for ensuring they and their team are administering the daily credit and collection management duties of the credit department within the guidelines set forth in the company credit policy manual and ensuring consistency with the various approval limits assigned to each credit associate.

This role will build a high performing team to inspire change, drive initiatives, and achieve the goals set for the region, department, and company.

Responsibilities:

Some responsibilities include, but are not limited to, the following:

• Area sales responsibility plumbing, waterworks, and HVAC

• Review and evaluation of established customer credit limits within authority levels, operates autonomously

• Takes adverse action on delinquent accounts receivable, operates autonomously.

• Mastery level negotiation of customer paydowns, agreements, and contracts with some mentorship.

• Extension of non-standard terms per company policy, operates autonomously.

• Establishes goals and set performance expectations for their area.

• Effectively coaches associates and takes prompt corrective action when performance does not meet expectations.

• Develops a high-performing team by participating in hiring, training, and providing professional development.

• Owns the execution of strategy, implementing credit processes and procedures for the area.

• Follow-up and collection of the most severe delinquent accounts receivable.

• Facilitate bad debt recovery by monitoring the largest potential write-offs.

• Follow established standard operating procedures and report known violations.

• Guides others how to lead area and market leadership meetings.

• Travel within defined market for customer visitation as necessary / directed by leadership.

• Establish and maintain working relationships with sales teams and leadership teams.

• Provide direction and guidance to less experienced team members.

• Other duties as assigned by Regional Credit Manager, including special projects to benefit the department.

Qualifications:

• Minimum 3-5 years Ferguson credit experience strongly preferred.

• NACM designation obtained or in process preferred.

• Lead customer and sales meetings and establish a seat at the local leadership level.

• Ability to teach commercial and personal credit report analysis.

• Ability to teach negotiations skills.

• Complete understanding of the Uniform Commercial Code.

• Knowledge of local, state, and federal laws related to secondary security and commercial collections.

• Guides and exemplifies outstanding customer service skills, both internally and externally.

• Regularly teaches, coaches, and trains other associates.

• Effectively leads meetings, both internally and externally with customers.

• Excellent written and verbal communication skills, with ability to effectively communicate and present across all levels of the organization.

• Strong interpersonal skills with the ability to collaborate and work effectively in a cross-functional team environment including virtual work.

• High level of Emotional intelligence.

• Ability to analyze solutions (problem solving skills) and look for alternative solutions.

• Able to initiate and lead change.

• Excellent judgment and decision-making ability.

• Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.).

• Valid drivers' license.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information