Your Company:

As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits, Feathr is purpose-built to help our customers unlock more results, time, and confidence.

Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence.

We're working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you're ready to grow and "help the helpers" you've come to the right place.

But hey, don't take our word for it. Hear what current and former Flockers have to say about their experience.

Senior Digital Campaign Manager

Compensation: $58,000 base and up to an $8,500 bonus potential.
Benefits: Health, dental, vision, Summr and Wintr breaks, paid vacation + Unlimited sick time


Your Work:

As a Senior Digital Campaign Manager at Feathr, you will oversee the execution of multiple digital marketing campaigns from start to finish, ensuring that each project aligns with customer goals and delivers measurable results. In this fast-paced role, you’ll manage customer relationships, coordinate with creative teams, and use data to optimize campaign performance. Your ability to troubleshoot issues, manage timelines, and communicate effectively will be key to driving customer success. This role requires a strong blend of project management, customer support, and digital marketing expertise.

Your Experience:

• 3+ years of experience in project management, customer support, or digital marketing (or 1+ years with a relevant degree)

• Proven experience troubleshooting and diagnosing issues in a professional environment

• Demonstrated ability to own and manage projects from start to finish

• Strong software proficiency and ability to maximize technology use
  
  

Your Qualities:

• Data-Driven: You excel at reviewing and analyzing data, turning metrics into actionable insights, and making clear, data-supported recommendations.

• Organized & Time Management Skills: You thrive in deadline-driven environments, managing multiple priorities effectively.

• Positive Attitude: In a fast-paced and unpredictable setting, you remain solution-focused and look for ways to improve processes and products.

• Self-Starter: You proactively identify challenges, rally resources, and provide solutions, all while being unafraid to ask questions.

• Collaborative: You communicate effectively and work well with colleagues across functions to solve problems.

• Adaptable: You can quickly pivot when faced with unexpected changes, maintaining focus and momentum without delay.

• Excellent Communication: You deliver clear, concise, and compelling communication tailored to your audience.

Your Day:

• Autonomously manage customer relationships in a high-pressure, fast-paced environment.

• Collaborate with designers to coordinate the creation of landing pages, banners, and email campaigns.

• Analyze and report on campaign data, presenting cohesive insights and recommendations.

• Optimize campaigns to ensure they meet or exceed client goals.

• Troubleshoot technical issues in collaboration with the support team.

• Manage customer projects from inception to completion using tools like Asana, GSuite, PlanHat, and Salesforce.

• Communicate regularly with customers to ensure deliverables are completed and expectations are met.

• Contribute innovative ideas in meetings and support experiments to test new customer segments, use cases, best practices, and processes.

Metrics & Performance:

• Manage 60-80 customer flights

• Responsible for renewing service dollars within your portfolio, working toward department-assigned retention goals that are updated quarterly in alignment with company objectives.

Note: This job description is not exhaustive and may evolve based on business needs. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation:

Starting salary for this position is $58,000 depending on experience and credentials, plus up to an additional $8,500 bonus annually based on departmental goals.

In addition, you’ll receive health/dental/vision insurance, and other benefits like a professional development budget, office food, and social events, not to mention being a part of a supportive and motivated professional managed services team.

Location:

This position is remote for candidates located within the United States, with preference given to those who reside in the Eastern or Central time zones. There is also an option to work from our headquarters in Gainesville, FL. If you aren’t familiar, Gainesville is a hip, mid-sized city with a highly innovative population and an attainable standard of living.

Interview Process:

As a part of our commitment to creating a fair, equitable, and positive interview experience for all candidates, we offer full transparency of our interview stages to give applicants an idea of the time and effort involved. Additionally, each interview stage consists of standardized questions and rubrics with a scoring system to ensure a consistent and fair assessment practice of all candidates.

• HR Information Screen - The Talent Acquisition Team will invite candidates that move forward to a 20-30 minute virtual interview. This conversation will be focused on relevant work experience, compensation, role overview, and answering any questions the candidate has.

• Work Assignment - Candidates will be given a work assignment prompt to complete a project that is relevant to the work they can expect in the role.

• Panel Interview - 1 hour interview with two to three key members of the team. This interview will dive deeper into the role, technical knowledge, and requirements of the position. You will also utilize this time to review any questions related to your work assignment.

• Reference Check - Candidate's being considered for this role will be asked to provide three professional references.

• Offer - The Talent Acquisition Team will reach out with the details of the offer to discuss with the candidate.

  This is also the opportunity for candidates to provide any additional information or context if there are concerns surrounding their background check. Feathr believes candidates that have made it to this point in the interview process are truly talented individuals, and so we are open to dialoguing background screens before turning away candidates that have consistently excelled through the interview process.

Interviewing at Feathr

We've prepared a comprehensive candidate resource that provides valuable insights and tips for interviewing at Feathr. It covers everything from common interview questions to helpful advice on how to make the most of your interview experience with us. Access the resource here.

We encourage all applicants to take advantage of this resource to help prepare for their interviews and gain a deeper understanding of what to expect when applying to join our Flock.

Accommodations

If you require accommodations or assistance during the application or interview process due to a disability, please submit a request via this Candidate Reasonable Accommodation Request Form.

Benefits & Perks

We love our Flock and the work they do! But let’s be honest, life isn’t just about work. So we created a perks and benefits package that aims to help our team grow by including their wellness, families, passions, and personal time. 

• Full vision and dental, 99% health insurance

• Flexible Work Schedule

• Unlimited sick time for when you need to take care of your physical or mental health

• Vacation Time

• Extended Summr + Wintr Breaks

• Parental Leave

• Wellness Reimbursement Credit

• Home Office Stipend

• Professional Development Budget

• Team hangouts and events 

Culture:

Feathr defines culture as the secret sauce that makes our flock members want to come to work everyday and do their best work. Like every company, we have an acronym that conveys the most important aspects of the culture we strive to have. 

• Practicality: Progress Over Perfection

• Ambition: When Feathr wins, We all win

• Candor: Better communication, Better results

• Trust: Assume the best, Share openly

• Service: We exist to fix

This acronym is only as useful as the integrity of the people who reference it and believe in it. Every person at Feathr will face challenges, the most important quality is a commitment to work through those challenges with self-awareness and honesty. 

Feathr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. So, however you identify and whatever background you bring with you, if you think you’d drive value in this position, please apply.