Director, Billing Platform Product Management

Director, Billing Platform Product Management

Posting Open Date: 7/1/25

Anticipated Posting Close Date*: 9/15/25

*Job posting may close early due to the volume of applicants.

The Fastly Finance Systems team is seeking a strategic and execution-focused Director, Billing Platform Product Management to lead our enterprise billing technology and related finance workflows. This role will be responsible for the oversight and optimization of LogiSense (our usage-based and subscription billing platform), along with the Order-to-Invoice process, which spans integrations across Salesforce CPQ, NetSuite, LogiSens via Workato platform.

You will oversee a team of system analysts, systems engineers and program leads, and partner closely with Finance, Billing Operations, Customer Success, Sales Ops, Data, Monetization Engineering, and external vendors to ensure scalable and compliant billing operations. This role will be the system and process owner for our billing platform and act as a key stakeholder in end-to-end monetization and invoicing efficiency.

Key Responsibilities:

Billing Systems Strategy & Operations

• Serve as the primary business owner for LogiSense, owning its roadmap, configuration strategy, issue resolution, and operational support.
• Partner with the billing SaaS vendor (LogiSense) to optimize system usage, stay aligned on roadmap developments, and escalate support needs.
• Oversee integrations using Workato platform between LogiSense and upstream system i.e. Salesforce CPQ, downstream systems including NetSuite, and BigQuery, ensuring data flows accurately and efficiently.
• Monitor and improve system health, automation performance, and billing accuracy across usage and subscription models.
   

Order-to-Invoice Workflow Oversight

• Lead the Order-to-Invoice process, ensuring frictionless transitions from quote (via SFDC CPQ) to order, Billing, and Invoicing.
• Collaborate with Finance and Billing Operations teams to improve invoice cycle time, reduce errors, and strengthen controls.
• Serve as a process steward for finance-related automation in the Order-to-Cash lifecycle (excluding ownership of SFDC itself).
   

Team & Program Leadership

• Build, coach, and manage a high-performing team of billing systems analysts and project managers.
• Drive major initiatives such as new product billing enablement, cross-system data alignment, and billing transformations.
• Deliver scalable operational models and documentation, including SLAs, support models, and process maps.
   

Governance, Controls & Data Integrity

• Ensure that billing and invoicing processes meet SOX, audit, and compliance standards (e.g., ASC 606).
• Establish KPIs and dashboards for billing health, automation success rate, and integration stability using tools such as BigQuery or NetSuite analytics.
• Actively manage change control, data governance, and access/security in billing systems.
   

Qualifications: 

• 12+ years of experience in Finance Systems, Billing Operations, or Business Systems roles, including 5+ years in leadership.
• Proven expertise with Usage and Subscription Billing Systems space such as Aria, LogiSense.
• Deep understanding of usage-based and subscription billing models and their system needs.
• Familiarity with data pipeline or reporting environments like BigQuery, SQL Queries to ensure billing data accuracy and reporting readiness.
• Strong cross-functional collaboration skills, especially with Finance, Billing, Customer Success, Sales Ops, and Data/Engineering teams.
• Experience leading vendor relationships, managing system roadmaps, and overseeing incident & release management.
• Self-motivated, creative person with analytical, problem-solving, organizational, and interpersonal skills and the ability to adapt quickly to shifting priorities
• Basic understanding of database and integration approaches
• Be able to write medium complexity SQL queries
   

We’ll be super impressed if you have experience in any of these: 

• Extensive Experience in these systems with certifications: LogiSense or equivalent billing platform like Aria, NetSuite, BigQuery, SQL Query and tools, JIRA, Scrum Master or PMP, Workato Integrations Tool, AI Tools experience, SOX, ASC 606, Rev Rec and other financial controls

Work Hours: This position will require you to be available during core business hours as well as an on call rotation especially during the monthly financial closing

Work Location(s) & Travel Requirements: 

This position is open to the following preferred office locations:

• San Francisco, California

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

This position may require travel as required by your role or requested by your manager.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary:

The estimated salary range for this position is 181,220.00 - 217,464.00

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:  

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2025, we offer 11 paid local holidays, 11 paid company wellness days.