Business Systems Analyst (Jacksonville)

Overview

POSITION OVERVIEW

Fidelity National Financial (FNF) is seeking a Business Systems Analyst for our Agency Solutions Team supporting our Claims Management System (CMS) application. The Business Systems Analyst will support the development and enhancement of user-facing software applications. The ideal candidate will bridge the gap between business needs and technical solutions, ensuring that our applications deliver exceptional user experience and meet strategic goals.

LOCATION

• This role is hybrid out of our headquarters in Jacksonville, FL.

DUTIES & RESPONSIBILITIES

• Collaborate with stakeholders, product managers, and UI/UX designers to gather, analyze, and document detailed business requirements, with a strong focus on API-related projects.
• Analyze and translate business objectives into detailed functional specifications, user stories, and acceptance criteria to guide development teams.
• Conduct user research, usability testing, and data analysis to inform product enhancements and feature prioritization.
• Create process flows, wireframes, and mockups to clearly communicate system behavior and support requirement clarity across teams.
• Facilitate workshops, interviews, and collaborative sessions to gather, refine, and validate business and technical requirements.
• Collaborate with QA teams to define test cases and ensure solutions meet functional and user expectations.
• Monitor application performance and gather user feedback to identify opportunities for iterative improvement.
• Support change management and training initiatives to ensure smooth adoption of new features and system updates.

MINIMUM REQUIREMENTS

• Bachelor’s degree or the equivalent combination of education, training, and work experience.
• Requires a minimum of 3+ years of experience as a Business Systems Analyst, Technical Analyst, or related field.
• Expertise in documenting technical and functional user requirements.
• Proficiency in tools such as JIRA, Confluence, Figma, Balsamiq, or similar.
• Excellent verbal and written communication with customers, dev teams, and executive management.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Exceptionally detail-oriented, highly organized, and consistently driven to achieve results.

PREFERRED EXPERIENCE

• Title or escrow experience within large organizations.
• Strong understanding of user-centered design principles and Agile methodologies.