Sr Analyst Accounts Receivable

Responsibilities:

• Independently manage portfolio of business-to-business customers, including Fortune 500 companies, Big Box retailers, Professional Sports Teams, and Leagues. 
• Ability to problem-solve and be persistent in bringing issues to conclusion independently with minimal Lead oversight. 
• Build relationships with key Fanatics customers and internal departments, including Sales and Customer Service. 
• Conduct collection calls using telephone, e-mail, and/or customer website portals to secure payments and resolve any issues preventing payments from being issued. 
• Provide invoice copies, reconcile accounts, and perform other general accounting duties to obtain payment which may include processing credit card payments. 
• Work with external customers to establish payment plans to resolve aged outstanding items. 
• Coordinate with Sales, Customer Service, and Management to accelerate the collection process. 
• Negotiate customer disputes to resolution and document root causes of payment issues. 
• Actively prioritize and monitor customer accounts, learning reasons for non-payment and understand the necessary steps to bring to resolution. 
• Weekly reconciliation of accounts. 
• Responsible for monitoring payment behaviors on accounts to identify when customer is at risk of defaulting on balance due to ensure no further exposure is at risk. 
• Responsible for investigating and clearing customer chargebacks/deductions and offsets, which may include GL coding for accounting to properly apply to correct functional accounts. 
• Maintain clear documentation of all communication with customers and internal departments. 
• Participate in mentoring AR Collections Analyst. 
• Ability to handle more complex and/or detailed customer issues. 
• Accountable for reducing delinquency in assigned portfolio. 
• Must be a team player with a positive attitude. 
• Perform other assigned duties in support of the Invoice-to-Cash (ITC) department.

Requirements: 

• Bachelor’s degree in Accounting, Finance, Economics, or a related field preferred, with 3+ years of high-volume AR/account management experience.
• Comfortable communicating directly with customers via phone and email.
• Demonstrated ability to solve problems, take ownership of tasks, and follow through to resolution.
• Strong Excel skills, including VLOOKUP, PivotTables, and other data analysis tools.
• Hybrid schedule: In-office Tuesday through Thursday (Tampa); remote work on Monday and Friday
• Clear and effective communication skills with customers and all levels of management.
• Strong analytical skills with the ability to make sound decisions.
• Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment.