Global Director – Technology Vertical

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

The Global Director - Technology Vertical will be responsible for developing and implementing a comprehensive global strategy specifically designed for technology-sector clients. This role combines logistics expertise, advanced analytics, and customer management to enhance solution design, operational performance, and vertical market growth. It is an excellent opportunity for seasoned professionals aiming to drive global supply chain innovation in one of the most rapidly evolving industries.

Key Job Functions:

• Lead the development of a comprehensive vertical strategy that aligns with current technology industry trends
• Design and implement customized end-to-end supply chain solutions utilizing logistics data and analytics
• Be the knowledge management and subject matter expert to support key account teams and manage the revenue growth for the sector
• Conduct training sessions, Attend industry events, and conferences
• Work with marketing and communications teams to create compelling solution materials
• Oversee vertical reporting and align regional sales and account management execution with the global strategy
• Drive continuous improvement initiatives and create solutions within Operations that they can execute on
• In collaboration with geography, product, and business development Teams, support the development and growth of customers within the industry vertical. This is achieved through five main activities:
  • Sales and account development
  • Product, business development and geography development
  • Marketing and customer events
  • Training and knowledge build
  • Leadership and direction of the regional vertical managers

Specific Job Functions:

Sales and Account Development

The global vertical leader is expected to be actively engaged as a subject matter expert in assisting the sales team in identifying and closing new business that is strategically important to the vertical.  This is achieved through direct customer engagement as well as supporting the regional vertical managers, account managers, sales executives and geography leaders through the following activities:  

Sales Calls and Account Development

• Direct customer engagement connected to large and strategically important opportunities
• Sponsoring the retention and development of strategically important accounts

Target Development

• Identifying and prioritizing industry segments based on addressable market size and fit for Expeditors
• Identifying and agreeing on strategically important targets with sales leaders and regional vertical managers

Video Calls          

• Regular calls with sales owners and account managers on strategically important customers

RFIs / RFQs

• Collaborating and contributing with bid owners on large and strategically important opportunities
• Keeping Seismic up-to-date with relevant content to assist Sales and Account Management
• Answering specific questions for which stock answers are not available

Product and Business Development

The global vertical leader is responsible for:

1. Identifying and educating geography, product, business development and strategy leaders on industry trends and cross product industry service needs and requirements.
2. Collaborating with geography, product, business development leaders to build programs and services which address the unique needs of a specific vertical industry and position Expeditors as an innovation and execution leader in the industry.
3. Supporting geography, product, and business development teams with the development and rollout of industry specific operational procedures, metrics, measurements and training.
4. Creating and delivering sales training to enable the network to sell Expeditors’ industry solutions effectively
5. Understanding Expeditors competitive positioning in the market and developing strategies to be the acknowledged industry leader in the selected areas of focus.

Each product and service development involves five broad steps:

1. Identification, research of opportunity, and prioritization within vertical(s)
2. Initial business requirements proposal – review and sign-off by geography/product/service leaders
3. Write and publish a detailed business plan
4. Undertake product development
5. Got to market launch and roll-out

The global vertical leader is responsible for steering the product/geography development from identification to launch.

Marketing and Customer Events

The global vertical leader is expected to provide the network with content (educational) based marketing:

Sales Collateral

• Writing and publishing case studies and sales flyers that showcase special programs and industry capabilities
• Writing and publishing white papers on industry trends

Expeditors’ Customer Events

• Proactively identify the need for and support industry specific for Global Logistics Conferences (GLCs), focus groups, and seminars

Industry Events

• Participating in trade shows, speaking opportunities and customer awards

Social Media

• Post relevant articles and content consistent with Expeditors’ social media policy, internally and externally

Training and Knowledge Building

The global vertical leader is responsible for helping Expeditors geography, product, and business development teams to effectively serve customers in their industry. In collaboration with the regional vertical managers, specific responsibilities include:

1. Developing and delivering training linked to:
   • Industry requirements, trends and regulatory responsibilities
   • Industry specific product/services
   • Industry specific operational standards and procedures
   • Industry focused sales training for sales and account managers
2. Promoting activity within the industry subject matter expert (SME) collaboration site
3. Maintaining the industry vertical’s Insite pages with industry information, sales collateral, best practices, etc.
4. Publishing monthly, and/or quarterly industry updates as appropriate
5. Publishing quarterly executive updates

Leading and Supporting the Regional Vertical Managers

The global vertical leader is responsible for providing direction and support to the regional vertical manager with a view to ensuring:

1. The vertical program is consistent across all geographies
2. Regional Tactical Business Plans (TBPs) and target lists are aligned
3. The regional vertical managers are executing their job responsibilities effectively

The global vertical leader should also support geography sales leaders in the recruitment of regional vertical managers.

Measurement of Success

The performance of the global vertical leader is assessed through their success at:

• Revenue growth of the vertical globally
• Supporting the development of new business and new logos with direct engagement with strategically important customers
• Working in concert with the geography, product and business development leaders in developing new products and services to support revenue growth in the industry vertical
• Support the growth and execution of our business for hi-tech vertical

• A minimum of 10 years of leadership experience in logistics and freight forwarding, specifically within the technology sector, is required
• Demonstrated success in devising and implementing logistics strategies that improve performance within the technology sector
• Strong analytical skills and experience handling complex solutions across all tech sectors
• Proficiently communicating logistics solutions to both executive and non-technical stakeholders
• Proven experience in leading diverse, cross-functional teams within a dynamic, global environment
• Proven track record of implementing Lean practices and spearheading continuous improvement initiatives
• Strong communication, effective project management, and sound decision-making capabilities

Reporting Structure: Senior Vice President – Global Sales & Marketing

Expected Salary: $90-100,000 (eligible for bonus)

Expeditors offers excellent benefits including: 

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)  
• Flexible Days (2)  
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)  
• 401(k) Retirement Savings Plan with employer match  
• Employee Stock Purchase Plan (ESPP)  
• Medical, Prescription Drug, Dental & Vision Coverage 
• Health Savings Account (HSA)  
• Life and Disability Insurance  
• Paid Parental Leave (additional eligibility criteria)  
• Dependent Care Flexible Spending Account (DC FSA)  
• Commuter Benefit  
• Employee Assistance Program (EAP) 
• Training and Personnel Development Program  
• Educational Assistance and Reimbursement  

All your information will be kept confidential according to EEO Guidelines.