Air & Ocean Export Manager

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope of Position

To further develop the air export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

Major Duties and Responsibilities

Operations

• Create and maintain an effective department organization chart, which is designed for flexibility and growth
• Prepare, execute, monitor and update at regular intervals the business plan for the department
• Monitor and improve key departmental productivity indicators including but not limited to:
• Shipments Per Desk (SPD)
• Revenue Per Desk (RPD)
• Expense Per Desk (EPD)
• Revenue Per Shipment (RPS)
• Revenue to Expense ratio
• Excel measurements

• Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
• Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
• Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations:
• Daily Status Exception Report - STAT1 (Daily)
• Shipment Transit Log Report - TRNRPT (Daily)
• Consolidation Report - CONRPT (weekly - if not feeding a gateway for majority of freight) (monthly- if using primarily a gateway)
• Shipment Summary Report - SHSUM (monthly)
• Revenue Report - REVRPT (monthly or more frequent as needed)
• Route Activity Report - RARRPT (monthly or more frequent as needed)
• Aged Warehouse Status Report - STAT3 (at least weekly)
• Build and maintain strong relationships with vendors (airlines, trucking companies, and others)
• Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.

Finances

• Assist District Manager with preparation of annual department budget
• Meet monthly with District Manager to review department financial P&L and productivity results and goals
• Review, understand and focus on improving department freight yields
• Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days
• Ensure company credit procedures are followed and utilized effectively
• Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP
• Manage intercompany accounting discrepancies via AJAX report
• Review Daily Branch Revenue report (Daily)
• Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed
• Follow company capex procedure for the purchasing of any equipment for your staff or department
• Use the Top 20 Accounts report to continually evaluate the development of your departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue from one customer)

Sales / Retention

• Actively develop business for department through active involvement in sales and retention process and close coordination with sales department
• Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the CRS database
• Ensure Customer reviews are completed with your regular customers
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
• Take an active role in the transition of new business/ updates to existing business

People

• Identify, develop, and mentor your No. 2
• Review and participate to staff appraisals timely, and at a minimum once per year per employee
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
• Ensure and assist supervisors and key staff with goal setting and monitoring
• Conduct regular interviews with potential new personnel
• Plan for and hold effective monthly department meetings with team
• Review department goals and business plan periodically with staff to ensure buy-in and accountability
• Meet company standards of 52 hours training per year, including as needed management/leadership training

Systems

• Be open to implementing new system changes and enhancements into your department
• Be involved and suggest system/process improvements?
• Set the tone of this environment within your department

Culture

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

• Written and verbal communication skills
• Listening skills
• Leadership
• Emotional intelligence
• Leading change
• Adaptability
• Presentation skills
• Analytical thinking
• Problem solving
• Strategic Planning
• English language proficiency
• Global logistics industry knowledge 

• 4 years of industry specific knowledge

• Air and Ocean Export experience 

• Business development experience (preferred) 

• Graduate of IATA/FIATA introductory course (preferred)

Reporting Structure

• Branch Manager (Direct)

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus