IT Support Specialist

We're looking for an IT Support Specialist who is reliable and proactive. In this role, you'll be the go-to person for all technical support needs, helping to simplify daily work for your colleagues. You'll handle everything from ticket triaging and troubleshooting to improving documentation and building scalable resources. As a key member of our team, you'll report directly to the IT Manager, Americas, and play a crucial role in ensuring the smooth operation of our technology environment.

The ideal candidate will have at least 5 years of hands-on experience in providing IT support, troubleshooting, and assisting end-users with a wide variety of technical issues.

This role is perfect for someone looking to continue growing their career in IT support while contributing to the overall success of our organization’s technology infrastructure. The whole IT department, composed of 9 people, is in charge of a wide range of tasks, including onboarding/off-boarding users, handling IT help desk tickets, managing Google Workspace, Microsoft 365, MDM, and EDR.

This is a position based in New York City.

• Provide first and second-level technical support for employees (Mac, Windows, Linux, peripherals, and SaaS tools).
• Install, configure, and maintain workstations and equipment (laptops, phones, and audiovisual gear).
• Manage user accounts, access, and licenses for platforms like Okta, Google Workspace, and other internal tools.
• Ensure system security through updates, patches, and endpoint protection.
• Handle the technical onboarding and offboarding of employees.
• Manage IT inventory and coordinate necessary purchases.
• Write and maintain up-to-date documentation of system configurations, procedures, and troubleshooting steps for internal use.
• Monitor and resolve support requests in our helpdesk system, adhering to established escalation processes.
• Contribute to the continuous improvement of IT processes and infrastructure.
• Assist in diagnosing and escalating findings reported by the Endpoint Detection and Response (EDR) tool.

• Support the day-to-day operations of the office to ensure a smooth work environment.
• Collaborate with the Senior Office Manager on office-related initiatives.
• Act as a proactive, reliable resource to make everyone’s work easier.

• 3+ years of experience in IT support or system administration.
• You have firsthand experience handling IT support in a rapidly growing tech company.
• You love helping people and investigating to solve problems in a fast-paced environment, and you demonstrate strong customer service skills.
• Dedicated team player who actively shares knowledge and supports colleagues.
• A diploma, degree, or equivalent in Computer Science, Networking, or a related field.
• Familiarity with cloud environments such as Okta, Google Workspace, Microsoft 365, and Atlassian.
• Excellent communication skills in English. Knowledge of French, Spanish, or Portuguese is a plus!
• Strong service orientation with a desire to help others and simplify their daily work.
• High degree of reliability, autonomy, and initiative to anticipate needs.
• Experience with ticketing systems like Jira or Zendesk.

👋 About us 

Equativ, a leading independent ad platform, brings scale and simplicity to digital advertising.

Following its recent merger with Sharethrough and the acquisition of Kamino Retail, advertisers, media owners, and technology partners rely on Equativ’s advanced SSP, curation, and retail media services and technology to achieve maximum business outcomes.

With a focus on privacy-first programmatic video, CTV, and data-driven solutions, Equativ enables clients to activate across the digital ecosystem while protecting consumer privacy.

The company’s global expertise is also backed by a team of over 750 employees across 19 countries.

As a proud recipient of the HappyIndex@Work label, Equativ is committed to providing a dynamic, flexible workplace where employees thrive, grow, and excel in both their professional and personal lives.

Come and lead the charge with us in building a transparent ecosystem based on quality!

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Equativ is an equal opportunity employer. Equal access to employment, services, and programs are available to everyone, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require reasonable accommodation throughout the application and/or interview process, please contact the recruitment team at [email protected]