Trainer

Each trainer will be responsible for leading in-person and/or virtual training sessions within their assigned borough.

Key duties include:

• Training Delivery: Conduct multiple sessions per day/week (as needed) based on training requirements, both virtually and in-person, depending on the needs of the borough. Facilitate interactive, engaging sessions using hands-on exercises, demonstrations, and use cases that align with the DOE's objectives. Provide individualized assistance to participants during training sessions to address specific challenges or questions.
• Customization of Training: Customize training materials to fit the needs of different user groups (e.g., teachers, administrators, staff) based on their role and technical proficiency. Provide examples relevant to each group, ensuring content is practical and applicable to daily tasks.
• User Engagement and Assessment: Implement pre- and post-training knowledge checks and surveys to measure baseline knowledge and improvements after the session. Engage participants through interactive discussions, Q&A sessions, and role-playing exercises that make learning dynamic and relatable. Track participant feedback during and after the session and report this to the Lead Coordinator for analysis and action.
• Reporting and Documentation: Document all training activities, including attendance, participant feedback, and any identified issues that require follow-up. Provide weekly reports to the Lead Coordinator detailing the number of sessions conducted, participation metrics, and any challenges faced.
• Ongoing Support: Offer support for post-training questions, via virtual office hours or email, to address any user challenges after the session.
• Help troubleshoot issues participants encounter while using the applications, escalating complex issues to the Lead Coordinator or DOE’s IT support team as needed.

• 3+ years of experience delivering in-person and virtual training sessions, with a focus on engaging and interactive content.
• Experience customizing training materials to suit various user groups with different levels of technical proficiency.
• Proven experience providing post-training support and troubleshooting user challenges.
• Experience tracking and reporting training metrics, including attendance, engagement, and feedback.
• Strong communication skills, with the ability to explain complex concepts in a clear and relatable manner.
• Proficiency in using training tools and virtual platforms for effective delivery.
• Ability to engage participants and foster a dynamic learning environment through interactive exercises.
• Detail-oriented with excellent organizational skills to document training activities and report on progress.
• Ability to work independently and as part of a team, ensuring alignment with project goals and objectives.

Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients.

Why ENS?

• Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS
• 401k Contribution from Day 1
• PTO + 11 Paid Federal Holidays
• Long & Short Term Disability Insurance
• Group Term Life Insurance
• Tuition, Certification & Professional Development Assistance
• Workers’ Compensation
• Relocation Assistance