Senior Software Engineer - Call Routing Product
EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.
We are seeking a Senior Software Engineer to lead the design, development, and optimization of our call routing platform. You will play a critical role in building scalable, reliable, and intelligent telephony solutions that enable seamless customer experiences.
The ideal candidate will have deep expertise in VoIP/CCaaS technologies, distributed systems, and cloud-based application development, along with a strong understanding of real-time communications and call routing logic.
Responsibilities
Product Development & Architecture
- Design and implement high-performance call routing algorithms and services.
- Architect scalable, fault-tolerant systems capable of handling large volumes of concurrent calls.
- Collaborate with product management to translate business requirements into technical solutions.
- Develop and maintain integrations with telephony providers, CRM systems, and third-party APIs.
- Implement automated testing strategies for telephony flows and routing logic.
- Monitor, troubleshoot, and optimize call quality, latency, and system uptime.
- Conduct performance benchmarking and capacity planning.
- Mentor junior engineers and contribute to code reviews.
- Work closely with DevOps and QA teams to ensure smooth deployments and operations.
- Participate in on-call rotations for production support as needed
- 5+ years of software engineering experience, with at least 2 years in real-time communications or telephony.
- Strong proficiency in programming languages such as Go and Python.
- Expertise in VoIP protocols (SIP, RTP, WebRTC) and telephony platforms (Twilio, Telnyx, Asterisk, etc.).
- Experience with cloud infrastructure (AWS, Azure, or GCP) and microservices architecture.
- Solid understanding of distributed systems, networking, and performance optimization.
- Strong problem-solving and debugging skills.
We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:
- Medical: 4 United Healthcare medical plans (including an HSA option)
- Dental: 3 dental plans (Aetna and MetLife)
- Vision: 2 Aetna vision plans
- Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
- Ancillary Coverage: 4 ancillary plans and supplemental life insurance
- Retirement: 401(k) with a 4% match (after a 90-day exclusionary period)
- PTO & Flexibility: Generous PTO and remote work support
- Growth: Learning stipends and opportunities for professional development
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