Call Routing Jobs

Lead the Workforce Management team to design and maintain accurate forecasting models, manage staffing and routing strategies, and ensure operational efficiency for Comcast Business’ contact operations.

The University of Texas at Austin seeks a Network Analyst to deliver on-site network and voice systems support for its Enterprise Technology Infrastructure team.

Provide remote phone-based reception and administrative support for Digital Academy of Florida, ensuring precise call routing, documentation, and excellent family-facing customer service.

Finch seeks a sharp, systems-focused Strategy & Operations lead in NYC to design and scale a premium, 24/7 intake operation that drives high-answer rates, conversion, and AI-enabled automation.

DSI Systems is hiring a Contact Center Manager to oversee day-to-day operations and vendor performance at its Richardson, TX retail support center.

Lead vendor performance and call center operations at DSI's Richardson retail support center, driving SLA/KPI compliance, quality assurance, and operational improvements.

Parkwest Medical Center seeks a PBX Operator to manage the switchboard, route calls, monitor alarms and overhead paging while providing courteous, efficient communication support across the hospital.

Digital Academy of Florida seeks a remote contract Phone Receptionist to manage incoming calls, provide customer support, maintain communication logs, and support schoolwide messaging.

A Mobile-based organization is hiring a Network Engineer to maintain and troubleshoot Cisco networking infrastructure and provide 24x7 operational support while helping evaluate new networking technologies.

ACS is hiring an IVR Specialist to administer and support Genesys IVR systems, call routing, and telephony operations at its 110 William Street office in NYC.