GCC NW - Operations Manager

GCC is looking for candidates who wants to take the next step in their technical career as an Operations Manager with our 100% employee owned company. GCC has offices in Tampa, Seattle and Portland - providing motion control solutions for hydraulic, pneumatic and electrically powered applications. Our northwest division specializes in hydraulic solutions for the aerospace, machine tool, forestry and marine industries. Our team is growing, and we are proud to be a 100% employee-owned company – every employee has skin in the game.

The Operations Manager is responsible for leading and coordinating all operational activities of the Pacific Northwest business locations (Washington & Oregon), with a strong focus on customer experience, operational excellence, and profitable revenue growth for GCC. This role partners closely with sales and senior leadership to ensure the organization delivers responsive, high-quality solutions that strengthen customer relationships, expand market presence, and drive long-term growth across the region. This position oversees people, processes, and resources to ensure customer commitments are met while continuously improving efficiency, scalability, and employee engagement.

Responsibilities:

• Lead and manage teams across customer service, shop technicians, field service technicians, and warehouse associates throughout GCC’s Pacific Northwest territory, ensuring alignment to customer expectations and business objectives.
• Own the operational execution of hydraulic subassembly production, value-added services, and field support, ensuring on-time delivery, quality workmanship, and responsiveness to customer needs.
• Serve as a key operational partner to sales, supporting customer retention, expansion of existing accounts, and acquisition of new business through reliable execution, technical expertise, and superior service.
• Act as an escalation point for critical customer issues, ensuring timely resolution and reinforcing GCC’s reputation as a trusted, customer-focused partner.
• Analyze departmental performance, costs, capacity, and forecasts to measure progress against revenue, margin, service, and growth objectives.
• Drive operational efficiency by optimizing workflows, resource allocation, freight recovery, labor recovery and utilization to support increased volume and regional growth without sacrificing service quality.
• Collaborate with senior leadership to review performance, adjust goals, and provide actionable operational data that supports strategic decision-making.
• Develop, execute, and continuously refine business and operational plans that support Pacific Northwest revenue growth, market expansion, and customer satisfaction.
• Own and optimize inventory management across the Pacific Northwest operation, ensuring the right products are available to meet customer demand while improving inventory turns, reducing excess and obsolete stock, and supporting profitable revenue growth.
• Partner with HR on talent development, performance management, and recruiting to build a high-performing team capable of supporting growth and evolving customer demands.
• Lead key projects, process improvements, and performance reporting initiatives to enhance scalability, speed, and reliability.
• Foster strong employee engagement through effective communication, coaching, training, and development, reinforcing accountability and ownership.
• Ensure compliance with company standards related to cost control, quality, OSHA, CMMC 2.0, health, safety, environmental policies, and on-time delivery expectations.
• Actively support continuous improvement initiatives and ensure conformity with ISO 9001 Quality Management System requirements.
• Perform other duties as assigned.

Education & Training:

•        Bachelor’s degree or higher in technical field (engineering, operations, industrial distribution) is preferred.

•        Certified Fluid Power Hydraulic Specialist a plus.
•        Technical experience considered in lieu of education.

Experience

•         3+ years of experience in Operations, Customer Service, or technical fields.
•         Experience in hydraulic, electrical, or mechanical repair is preferred.
•         Experience working in an ISO 9001 environment a plus.

Knowledge & Skills

•         Technical abilities to understand and organize assembly of various hydraulic, pneumatic and electric subassemblies.

•         Inventory best practices knowledge.
•         Ability to communicate at numerous levels internal and external to the company.
•         Strong organizational and follow-up skills.
•          Ability to investigate problems or potential problems to avoid reoccurrence.
•          Good personal motivation.
•         Good communication skills.
• ·        Ability to manage and train a team.

We offer a competitive salary and benefits package, including medical, dental, vision, life and disability insurance, and 401(k) plans with company match. A unique benefit GCC offers as part of Employee Owned Holdings, Inc. is an employee stock ownership plan.

What is an ESOP?

ESOP is a special retirement program that allows employees to own stock in the company. When you join EOHI, you automatically begin investing in your future (without having to purchase shares). We are a high growth company committed to training our employee owners to develop their skills and advance in their careers.

• Studies also show that retirement account balances for ESOP companies are 2.5 times higher.
• ESOP companies grow 2.5 times faster than those companies without employee ownership.
• Research shows employee owned companies are superior in performance, employee benefits and employee moral because everyone is working towards a common goal.