Admissions Counselor

Overview

Fully RemoteStarting Hourly Pay: $31.00 an hour

Location Requirement:Applicants must reside in one of the following states: Arizona, Georgia, Maryland, Missouri, Montana, Oregon, Pennsylvania, Tennessee, Texas, Utah, or Virginia.At this time, we are unable to consider candidates based in California or Colorado due to state-specific employment regulations.

At Embark Behavioral Health, we’re on a mission to help families heal and we’re looking for a high-performing Admissions Coordinator with strong sales skills to join our growing, remote team. This is your chance to combine empathy with persuasion to help families navigate the life-changing decision to seek treatment.

Responsibilities

• Serve as the initial sales touchpoint, converting inbound leads into clients through persuasive, empathetic communication.

• Conduct discovery calls to assess needs and present Embark’s treatment options as tailored solutions.

• Drive conversion by proactively following up with leads and managing the full admissions pipeline—from inquiry to intake.

• Use CRM software (Salesforce) to track sales activity, ensure lead follow-up, and maintain pipeline integrity.

• Collaborate with internal teams (clinical, insurance, intake) to ensure a seamless, high-converting client journey.

• Address objections and overcome barriers to care using strategic problem-solving and sales techniques.

• Exceed daily/weekly KPIs for calls, follow-ups, and conversions—your success directly impacts lives and revenue.

Qualifications

• 1–2 years of experience in sales, inside sales, customer service, call center, or admissions role (bonus if in healthcare, SaaS, or medical sales).

• Proven phone sales and relationship-building skills—empathetic yet persuasive.

• Comfort handling sensitive conversations with professionalism and urgency.

• Experience working in a remote, quota-driven environment is a plus.

• High school diploma or G.E.D required; associate or bachelor’s degree in psychology, social work, criminal justice, or related field preferred.

• Strong working knowledge of insurance benefits and verification is highly desirable.

• Proficient in CRM systems (Salesforce preferred) and general tech tools; fast learner.

Benefits

• Robust Benefits Package including medical insurance with a generous company contribution toward a high-deductible plan, dental and vision insurance, voluntary life and AD&D insurance, long-term disability coverage, 401(k) with company match, paid parental leave, and access to our Employee Assistance Program (EAP) for additional support.
• Become the Best of the Best: Access to an established Mastery Program that offers unparalleled opportunities for professional growth.
• Opportunities for professional growth in a supportive environment.
• A culture of inclusivity – we welcome diverse backgrounds and perspectives.

Embark is an Equal Employment Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society.