Job details

AI Knowledge Systems Lead | Retrieval-Augmented Generation (RAG) | Hybrid, Reston, VA

Ellucian is seeking an AI Knowledge Systems Lead with expertise in retrieval-augmented generation to establish and lead a knowledge management strategy that digitizes and scales organizational knowledge for enhanced operational excellence.

Responsibilities: Lead the development of a knowledge management strategy, implement systems to capture and organize institutional knowledge, and apply AI tools for knowledge extraction and accessibility.

Responsibilities:

Skills: Proven experience in knowledge management, AI technologies, content strategy, excellent communication, and collaboration skills are required.

Skills:

Qualifications: Experience with knowledge platforms, CMSs, and tools supporting inner source practices is preferred.

Qualifications:

Location: Reston, Virginia, United States

Location:

Compensation: Not provided by employer. Typical compensation ranges for this position are between $120,000 - $180,000.

Compensation:

About Ellucian

Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

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leadinnovategrowhumanizingtransformationAbout the Opportunity

Ellucian is seeking an AI Knowledge Systems Lead (RAG) to launch and lead a new function dedicated to digitizing, scaling, and unlocking the value of our organizational knowledge. In this role, you’ll capture critical institutional expertise and transform it into accessible, AI-powered resources for training, decision-making, and real-time support. You’ll partner across teams to design knowledge systems that drive operational excellence and prepare our workforce for the future.

AI Knowledge Systems Lead (RAG)

Lead the creation and execution of an enterprise-wide knowledge management strategy.
Identify high-value knowledge areas at risk of loss during transformational change.
Design & implement scalable systems to capture, digitize, and organize institutional knowledge.
Apply AI tools (NLP, semantic search, generative AI) to automate knowledge extraction, tagging, and retrieval.
Promote inner source principles to foster shared ownership, reuse, and collaboration across teams.
Align knowledge systems with Ellucian’s transparency, collaboration, and continuous improvement initiatives.
Establish governance for knowledge contribution, curation, and access.
Measure & report usage, gaps, and impact on performance and training.

Lead the creation and execution of an enterprise-wide knowledge management strategy.

Identify high-value knowledge areas at risk of loss during transformational change.

Design & implement scalable systems to capture, digitize, and organize institutional knowledge.

Apply AI tools (NLP, semantic search, generative AI) to automate knowledge extraction, tagging, and retrieval.

Promote inner source principles to foster shared ownership, reuse, and collaboration across teams.

Align knowledge systems with Ellucian’s transparency, collaboration, and continuous improvement initiatives.

Establish governance for knowledge contribution, curation, and access.

Measure & report usage, gaps, and impact on performance and training.