Head of Healthcare Operations

About EliseAI

EliseAI develops cutting-edge agentic AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.

That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

About The Role

EliseAI is looking for a Head of Healthcare Operations. We’re early in our healthcare journey—but the momentum is real. After establishing ourselves as a leader in AI-powered solutions in housing, we’re now rapidly expanding in healthcare. This is a rare opportunity to get in on the ground floor of a new vertical at a high-growth company.

Key Responsibilities

Product Leadership

• Lead the healthcare AI product development lifecycle;

• Develop and maintain product roadmaps based on internal resources and market feedback; and

• Manage product resources to ensure that internal development efforts remained aligned to roadmap and work to meet critical deadlines.

Operations Leadership

• Oversee operations of healthcare team including resource management and performance tracking;

• Manage build out and scaling of post-sale operations including onboarding, implementation, and customer support;

• Manage and ensure robust quality assurance processes to ensure reliability and accuracy of company’s platform.

Partnership Management

• Source and establish strategic partnerships with healthcare providers and technology vendors to drive growth; and

• Manage partnership agreements to ensure alignment with company goals.

Customer Management

• Manage executive relationships with healthcare customers to ensure continued support through pre-launch, pilot, and full launch;

• Understand healthcare customer expectations on solution capabilities and timing. Work with customers to ensure reasonable expectations regarding internal capabilities; and

• Ensure continued customer support through the above phases and prevent customer churn.

Sales Management

• Manage healthcare sales team, including hiring, coaching, and performance management;

• Understand healthcare prospect landscape and ensure sales resources are properly deployed to achieve company goals; and

• Develop and deploy appropriate compensation plans, sales strategic plans, and coaching materials.

Engineering Management

• Manage healthcare Engineering teams to ensure timely completion of engineering projects;

• Ensure alignment of engineering resources to product goals; and

• Work with engineers on critical issues to ensure roadblocks are eliminated and issues are resolved promptly.

Executive Management

• Communicate healthcare progress and strategy to members of company leadership, Board members, and shareholders;

• Receive feedback from said stakeholders and adjust strategies accordingly; and

• Ensure alignment around and support for overall healthcare strategy from key stakeholders.

Requirements

• Must have a Bachelor's degree in Computer Science, Software Engineering or a related field, plus five (5) years of experience in any occupation which includes the required experience and skills. Experience must include:

  • 5 years of experience using each of the following for data visualization - (i) SQL, (ii) Python, and either (iii) PowerBI or Tableau

  • 5 years of experience building and maintaining detailed financial models

  • 3 years of experience working directly with healthcare technology companies as customers or partners

  • 3 years of experience serving as the primary point of contact with C-level healthcare executives relating to growth strategy, ROI, and financials; and

  • 1 year of experience leading cross-functional teams, including engineers, operations specialists, and sales associates, to develop and deploy new software products in the healthcare field.

• Job Location: Company's HQ located in New York, NY. This is a Hybrid role, with in-office attendance required 4 days/week.

• Travel Requirement: 10% domestic travel required

• Supervisory Duties: Will supervise employees in the positions of Operations Research Analysts, Software Developers, and Sales Managers.

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options

• Medical, Dental and Vision premiums covered at 100%

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Monthly fitness stipend

• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch

• Fun company social events through our Elise and the City program

• Unlimited vacation and paid holidays

• We'll cover relocation packages and make the move exciting, not painful!

Job Compensation Range

The salary range for this role is $261,248- $300,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]