Sales Technology & Process Lead, Sales Strategy & Operations

Make a meaningful difference to patients around the world. Driven by a passion to help patients live healthier and more productive lives, our Sales teams embrace Edwards Lifesciences’ values to build trusting, lasting relationships with medical professionals and industry partners. Your insight and dedication will help deepen and broaden clinical knowledge of our company’s innovative technologies, while creating connections between providers and teams across our businesses to ensure patients receive the highest quality of care.
Aortic stenosis impacts millions of people globally, yet it often remains under-diagnosed and under-treated. Edwards’ groundbreaking work in transcatheter aortic heart valve replacement (TAVR) pioneered an innovative, life-changing solution for patients by offering heart valve replacement without the need for open heart surgery. Our Transcatheter Heart Valve (THV) business unit continues to partner with cardiologists and clinical teams to transform patient care with devices supported by clinical evidence. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.  
We are looking for that right person for our Edwards Transcatheter Heart Valves Sales organization! This position requires liaising between our business sales operations team, sales division and IT department.  You will be responsible for Salesforce.com, technology and device strategy, and internal business applications for our Sales team.  In this role, you will be a key member in supporting the THV commercial business as the In-House Technical Lead, working directly with our field team and IT partners to advance the development and adoption of our sales tools.

How you will make an impact: 
•    Maintain up-to-date records of business data objects to ensure accuracy of implementation logic into reporting systems as the Systems Administrator and Data Manager.
•    Maintain up-to-date and accurate sales results and other key metrics/case outcomes in all applicable reporting systems 
•    Provide front-line support, training, and feedback implementation for the field sales team on Salesforce.com and other field sales enablement technology.
•    Serve as the subject matter expert, helping to build the technology roadmap and drive high-level strategy in partnership with various IT functions.
•    Support the Salesforce.com platform, collaborating with IT partners on development within Salesforce.com, including the use of Visualforce, and building new tools/functions to align with business needs.
•    Ensure process documentation and training materials are kept accurate and current through regular review
•    Manage projects by working closely across functions such as IT, Marketing, Clinical, Finance, and Compliance to ensure the success of key projects.

What you'll need (Required):
• Bachelor's Degree and Minimum of 8 years’ experience as a technical lead, IT project manager, systems administrator, or salesforce.com developer/trainer 
OR
• Master’s Degree AND Minimum of 5 years’ experience as technical lead, IT project manager, systems administrator, or salesforce.com developer/trainer 

What else we look for (Preferred):
•    Medical device/pharmaceutical/biotechnology industry experience
•    Salesforce.com certification 
•    Excellent written and verbal communication skills and interpersonal relationship skills including consultative and relationship management skills
•    Ability to manage competing priorities in a fast-paced environment
•    Work independently on sections of projects and/or lines of work and review for accuracy and soundness
•    Excellent problem-solving, organizational, analytical and critical thinking skills 
•    Shown expertise on MS Office Suite and preferred experience in related tools and applications (e.g., Oracle, JDE, MIDAS, and ELBIS, Salesforce.com administration
•    Experience partnering with Sales, Marketing, Sales Operations, and/or Finance
•    Extensive understanding of data flow between data systems
•    Leadership experience with outsourcing partners on a task level
•    Knowledge and understanding of analytics and sales strategies preferred
•   Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.
For California (CA) the base pay range for this position is $90,000 to $127,000 (highly experienced). The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience).  Applications will be accepted while this position is posted on our Careers website.   

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement

Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.