Fulfillment Coordinator (Pacoima, CA)

We are looking for… Hopefully, you! We’re seeking a proactive, detail-oriented and hands-on Fulfillment Coordinator (customer service focused) to join our Warehouse & Fulfilment team in our San Fernando Valley area warehouse. This is a great opportunity, ideal for someone eager to launch a career in logistics, warehouse operations, or supply chain management. This role requires the support of day-to-day activities with customers and sales reps (answering phone calls, SMS texting, email correspondence).  You will also ensure high quality customer service, accuracy in data entry and detailed documentation. You will also need to possess excellent written and verbal communication skills and the willingness to continuously improve as you will need to interact and speak with multiple stakeholders daily.

The Fulfillment Coordinator’s key responsibilities will include:

• Supporting order handover (from the Sales Team) with accurate data entry and basic validations.
• Serve as the first point of contact for customer inquiries via phone and email.
• Scheduling deliveries to optimize routes and timelines.
• Ensuring the highest level of customer service is maintained with all customer touch points, calls, emails, text and occasionally in person.
• Addressing inquiries, resolving issues, and offering solutions in a timely manner
• Updating internal systems and maintaining fulfilment SOPs.
• Escalating delays or anomalies to the Fulfilment Specialist Lead.
• Attending WIP (Work in Progress) meetings and tracking order status.
• Assist in coordinating and verifying open customer balances prior to releasing and shipping sales orders.
• Coordinate freight quoting and carrier selection for LTL and FTL shipments in support of regional sales representatives; communicate daily with local carriers and logistics partners.
• Daily support to sales representatives regarding order status and P.O. follow up.

Requirements:  We need you to bring…

• 1-2 years of experience in logistics, warehouse operations, or administrative support (entry-level candidates welcome).
• Excellent customer service skills to ensure and maintain customer satisfaction.
• Strong communication skills (written and verbal).
• Excellent attention to detail and organizational skills.
• Experience in conflict resolution is highly preferred.
• A team player who is happy to lend a hand to others and an ability to work collaboratively with colleagues.
• Ability to work autonomously as needed and take instruction from your team lead.
• Microsoft Office proficiency, including familiarity with the use of logistics databases.
• Netsuite experience is highly preferred.
• Reliability, punctuality, and a drive to learn and grow.
• A strong interest in building a long-term career in operations or supply chain.
• Experience with ERP systems (highly regarded) or SOP documentation.
• Salary range between $50,000 - $60,000 depending on experience.

Note: Please note that we require full permanent working rights for this position.

Benefits:  In return, we’ll give you… Perks, benefits and the space to grow. We offer comprehensive benefits and plenty of opportunities for career growth and development. This includes:

• 20 days PTO

• 10 paid holidays (plus your birthday!)
• Paid parental leave, so we can look after you while you welcome a new human.
• A 50% off employee discount on Eco Outdoor products
• Full health benefits package after 60 days
• 401(k) plan with 4% max employer match
• A culture of unbelievable hospitality… hello in house barista coffee machine!
• Company-sponsored social activities to engage and connect with your team and the broader Eco Outdoor crew.
• Opportunities you need to grow, develop and craft a career you’re proud of within the global Eco Outdoor business.
• The opportunity to give back via our internal Social Housing and Sustainability teams.

OK, you want to know what you’re getting yourself into? Let us introduce ourselves.

Established in 2001 by expert minds from the landscape design and construction industries, Eco Outdoor is an Australian-founded global brand with showrooms in Australia, New Zealand and North America. We’re constantly experimenting, innovating and pushing creative boundaries, delivering the highest-quality natural stone and architectural surfaces (and outdoor furniture collections) to the international architecture market.  We currently employ around 150 people across the globe, all of whom are dedicated to innovating, crafting and providing remarkable products and unbelievable hospitality to our clients and collaborators in the architecture and design space. We thrive on constant reinvention; regular development opportunities and a passionate culture grounded in connection and involvement.

We’re a tribe of collaborators, critical thinkers, problem-solvers and challenge-embracers, and we nurture our incredibly talented people to put their best foot forward every day. That starts with our core values – Be a Game Changer, Only Accept Awesome, Play as a Team, Be Curious, Get Fired up – which are deeply ingrained in our culture. Basically, we’re all about fostering an innovative, industry-leading, collaborative, creative, passionate team to reach their fullest potential. That’s good for humans and good for business.

If this sounds like your kind of gig… We’d love to hear from you. If you need more information before you apply, check out our website, LinkedIn or Instagram. If you have questions those sites don’t answer, flick us a line at [email protected] unless you’re a recruitment agency, in which case: no, thanks. We’ve got this one covered.