Solution Development Manager

COMPANY OVERVIEW

Transforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs. EAC has been an industry leader for over 29 years and our experts help guide companies to achieve their strategic business goals and optimize their technology, systems, people, and processes for long-term success. Our capabilities span the world of Additive Manufacturing/3D printing and the entirety of the manufacturing process from design ideation to product engineering to manufacturing and services in the field.

EAC CULTURE: https://www.eacpds.com/culture/

POSITION OVERVIEW - This position is remote and applicant must be currently residing in the USA. 

The Solution Development Manager (SDM) acts as the key liaison between Sales and Services Delivery, driving service opportunities from concept through successful project completion. This role is responsible for scoping solutions, developing Statements of Work (SOWs), and ensuring alignment of business needs with technical deliverables. The SDM partners closely with customers and internal teams to deliver creative, risk-aware solutions that achieve client success and support company growth.

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.

Client Engagement & Sales Enablement

• Partner with Sales and Account Management to identify, scope, and sell services opportunities.
• Build and maintain strong client relationships as a trusted advisor.
• Translate customer business needs into technical deliverables, proposals, and SOWs.
• Contributes to the service sales quota and overall business growth.

Project Scoping & Delivery Support

• Coordinate resources to scope opportunities, secure approvals/funding, and develop project documentation.
• Ensure smooth transitions from Sales to Services Delivery, participating in status meetings through project closure.
• Support solution areas including implementation, engineering, education/training, and consulting.
• Provide customer feedback to influence future service offerings and product alignment.
• Developing client roadmaps for ongoing projects.

Leadership & Continuous Improvement

• Serve as a subject matter expert in solution development, guiding both customers and internal teams on best practices.
• Contribute to continuous improvement of solution development processes, templates, and methodologies.
• Collaborate with Marketing and Sales on service messaging, case studies, and thought leadership.
• Mentor colleagues to strengthen solution development capabilities across the organization.
• Conduct Windchill technical assessments in partnership with sales teams and clients to align solutions with business needs.

• Perform other duties as assigned, based on company needs.

An equivalent combination of education, training and experience will be considered.

Education & Experience

• Bachelor’s or Master’s degree in Business, IT, or Engineering (or equivalent experience).
• 2+ years in services sales or 5+ years in IT, engineering, or related environments.
• Must have prior experience with PTC products (Windchill, Creo).

Skills & Competencies

• Strong communication, presentation, and relationship-building skills.
• Excellent problem-solving, organizational, and prioritization abilities.
• Proven ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Financial acumen with ability to estimate project costs.
• Experience with contract negotiation and risk management in services engagements.

Technical Knowledge

• Familiarity with Product Lifecycle Management (PLM) tools and engineering processes.
• Working knowledge of IT environments, including infrastructure, security, and system compatibility.
• Project management certification (PMP, PMI-ACP, or similar) a plus.
• Background in pre-sales, solution architecture, or consulting strongly preferred.

Key Success Factors

• Customer Focus – Builds trust and credibility by understanding client needs and delivering solutions that create value.
• Solution Mindset – Balances business, technical, and financial factors to craft practical, innovative solutions.
• Collaboration – Works seamlessly across Sales, Services, and Delivery teams to achieve shared goals.
• Adaptability – Thrives in a fast-paced, evolving environment with shifting priorities and client needs.
• Execution Excellence – Consistently meets deadlines, manages details, and drives opportunities to successful outcomes.

COMPENSATION

• Base Annual Salary is $105K for this salaried, exempt Full-Time remote position

BENEFITS

• Medical insurance
• Employer Paid Short Term Disability
• Flexible PTO (take as you need, no accrual)
• Vision insurance
• Dental Insurance
• 401(k) Plan with Employer match
• Basic Life, AD&D, and Disability Insurance
• Employee Assistance Program
• Paid Holidays
• Eligible for bonuses
• Qualify for annual Company trip

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Ability to work in a remote environment or in-office.
• Exposed to moderate noise levels.

PHYSICAL ABILITIES

Physical abilities that are commonly associated with the performance of the functions of this job.  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Light sedentary office work.
• Ability to travel to sites throughout North America as needed.
• Overnight travel will be required (25%).
• Ability to stand for long periods of time. 

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

NOTE TO COLORADO RESIDENTS: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or date of school attendance or graduation. You will not be penalized for redacting or removing this information.

EEO Statement: EAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.