Principal

Does helping leading organisations achieve world-class performance sound exciting? Well, keep reading, because Competitive Capabilities International (CCi) has an exciting opportunity for a highly experienced Principal to join our Global team.

About Competitive Capabilities International (CCi)

At CCi, our mission is to help build efficient and sustainable organisations that empower people to do their best work. With our continuous improvement platform and digital applications, we help businesses unlock greatness in everyone on the journey to world-class performance.

CCi has 35+ years track record of helping leading organizations build competitive capability through maturity-based best practice implementation. We are immensely proud of our continuous improvement solution, TRACC, which has transformed over 3000 supply chains in more than 75 countries.

About the Principal Role

As a Consulting Principal, you will play a pivotal role in driving client engagements, overseeing project delivery and developing business opportunities.  You will provide strategic guidance, oversee project teams, and build and foster client relationships to drive successful outcomes. This position requires a deep understanding of business strategy, industry expertise, excellent leadership skills, and the ability to foster excellent client relationships, to spot opportunities for up and on sell with our clients. 

This is a Remote role; we envisage 50% of the time working from home and 50% traveling to clients. CCi has an office in Houston, Texas. We are looking to hear from suitable candidates based in Central, North and East America.

1. Client Relationship management 

• Build and maintain strong relationships with clients by understanding their needs, addressing concerns, and delivering value-added solutions. 

• Function as an experienced and trusted advisor, providing independent opinion on complex client problems & initiatives, and assist with decision making whilst being a conduit into CCI's SME network. 

• Function as a point of escalation for any issues that arise and resolve them in a professional and efficient manner. 

• Agree and document annual client Performance and Practices improvement plans. 

• Conduct minimum quarterly F2F programme review meetings with clients. 

• Play the role as voice of the customer and feed client needs into CCi with a clear business case and ROI for CCi to review and consider. 

• Own and manage the conversations on the NPS Survey Results  

2. Business Development and Revenue Generation 

• Expand contacts within client organisation and maintain strong relationships with key decision makers to acquire deep client understanding, determine business plans and future requirements and identify opportunities to on/up-sell the company’s services to maximise revenue and manage the client’s interests and lifetime value. 

• Develop and maintain an expert knowledge of the client’s market, external trends, and the competitive environment, to ensure that the company remains the provider of choice (supported by Global Marketing).  

• Develop a client management and client lifecycle management strategy to maximise revenue potential and to win repeat business from the client, taking platform data into account. 

• Facilitate the allocated client budgeted growth objectives and align the annual client account budget & target setting process with global and allocated client objectives (with support from Finance) 

• Facilitate 3-year forecast and plan in line with client management and client lifecycle management strategy. 

• Ensure that negotiations of key account terms, agreements & SLA’s/SoW’s result in commercial terms and service standards that are clear and consistent across the client organisation (with support from the Legal Division) 

3. Strategic Leadership 

• Provide strategic direction and leadership to consulting teams to ensure alignment with client objectives and overall business goals. 

• Stay abreast of industry trends, best practices, and emerging technologies to provide innovative solutions and thought leadership to clients. 

• Work closely with other Consulting Principals to foster a cooperative internal environment and to share and promote best practices in providing exceptional client experience within the company, to articulate and clarify commercial priorities, and to help refine individual client strategies, within the boundaries of client confidentiality. 

4. Project Delivery and Management 

• Oversee the end-to-end execution of consulting projects, including scoping, planning, resource allocation, and quality assurance. 

• Effectively deliver key on-site and above-site consulting services 

• Manage project budgets, forecasts, and profitability, ensuring optimal utilization of resources and cost-effectiveness. 

• Effectively assigning resources, to ensure project success. 

• Identify potential project risks, assessing their impact, and developing mitigation strategies ensuring adherence to timelines, budgets, and quality standards and project outcomes. 

• Ensure prompt resolution of service delivery issues of client concerns through close coordination between Solutions, Consulting and Technology people (information must come from Consulting Principal) 

• Implementing processes to monitor and maintain the quality of project deliverables, ensuring they meet or exceed client expectations. 

KEY PERFORMANCE INDICATORS  

KPI 1: Client revenue & profitability and up/on sales targets achieved ($m)/(X) Billable hours 

KPI 2: Clarity on client needs 

KPI 3: Client performance (& practice) improvements   

KPI 4: Scorecard KPI's (& records of people movement for FoF) 

KPI 5: Client feedback (NPS) 

KPI 6: Client progress review 

QUALIFICATIONS / EXPERIENCE 

• Degree in Engineering Science or Business Administration, Management, or a related field (Master's degree preferred). 

• 8 – 10 years’ leadership, management, and/or business development role with experience in supply chain / operations / manufacturing (make) 

• Proven experience in management consulting, with a focus on strategy, operations, or organizational transformation. 

• Business acumen for developing and managing global and allocated market accounts. 

• Strong technical and commercial acumen  

• Expert knowledge of CCI solutions and platform 

• Ideally with proven record of selling in highly complex strategic environments. 

• Able to understand the client’s needs and establish clear & mutually beneficial strategic value propositions in co-creation with client. 

• Experience shaping and driving business strategy, able to see the big picture and to shape global strategy. 

• Deep expertise in strategic planning, business analysis, and problem-solving methodologies. 

• Strong planning, organising and project management skills with the ability to effectively prioritise and deliver on multiple tasks and projects. 

• Experience working in cross functional matrix orientated internal structures. 

• Experience in working in multi-cultural environments. 

• Advanced English or allocated market specific language skills 

• Strong leadership and communication skills, with the ability to influence and inspire teams and clients. 

• Excellent project management skills, with a track record of successfully delivering complex consulting engagements on time and within budget. 

• Client-centric mindset with a passion for driving client success and building long-term relationships. 

• Ability to thrive in a dynamic and challenging environment, managing multiple priorities and stakeholders effectively. 

• Proficiency in Microsoft Office suite and project management tools. 

• Professional certifications (e.g., PMP, Six Sigma, CMC) are a plus. 

PERSONAL ATTRIBUTES 

• Strong relationship building  

• Strategic and commercial orientation 

• Collaborator with advanced people skills, who can engage with people at all levels inside and outside the company and involve and collaborate with key stakeholders. 

• Able to negotiate with both internal and external stakeholders at senior levels focused on partnership and client experience.  

• Able to gain trust quickly and be direct and persuasive as well as diplomatic. 

• Analytical ability to analyse and improve current practices, performance, and company processes. 

• Ability to identify opportunities and to build robust plans and winning proposals. 

• Proactive and drives hard for results. Takes needed action to meet targets. 

• Professional and credible with high standards of personal presentation 

• Willingness to travel extensively in the role to client sites. 

• Role Models CCi’s Behaviours: Own It, Solve It, Act Now, Diamond Focus