Dental Front Desk Associate
Skills
- Strong customer service and phone etiquette
- Appointment scheduling and calendar management
- Insurance verification and benefits explanation
- Payment processing and basic bookkeeping
- Familiarity with dental terminology and front-office workflows
- Proficiency with computers and office equipment
- Experience with practice management software (Open Dental preferred)
- Ability to multitask and prioritize in a fast-paced environment
- HIPAA compliance and patient confidentiality
Responsibilities
- Greet patients and create a welcoming front desk experience
- Register new patients and update existing patient records accurately
- Schedule, confirm, and manage patient appointments using practice management software
- Answer phones, respond to inquiries, and provide information about services
- Verify insurance coverage and assist patients with benefits
- Handle patient check-in/check-out, collect payments, and process claims
- Provide Treatment Coordination backup as needed
- Maintain tidy, professional front desk area and perform administrative tasks
- Collaborate with clinical team to ensure efficient patient flow and resolve scheduling issues
- Follow HIPAA guidelines and maintain patient confidentiality
- Address patient concerns with professionalism and compassion
Education
- High school diploma or equivalent required
- Additional education in office administration or related field is a plus
- 3+ years of dental front office experience required
Benefits
- Monday–Thursday schedule
- $23–$25 per hour (dependent on experience)
- Paid time off (after 1 year)
- Holiday pay (after 30 days)
- Monthly bonus incentives (after 30 days)
- Collaborative, patient-centered team environment
Average salary estimate
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