Client Delivery Manager - Latam

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. 

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

We are seeking a highly driven and hands-on Delivery Implementation Manager to lead the successful execution of client implementation and delivery projects within the payments industry. Reporting directly to the Regional Head, the ideal candidate will take full ownership of assigned projects, ensuring timely, high-quality outcomes aligned with business objectives. This individual must possess a strong sense of accountability, a proactive “doer” mindset, and the ability to thrive in a very dynamic, fast-paced environment.

• Own end-to-end project delivery, from planning to execution and closure, ensuring alignment with scope, timeline, and budget.
• Act as the primary point of contact for internal and external stakeholders during the implementation phases (ideally after the solution and design phases are concluded).
• Coordinate cross-functional teams and manage resources to deliver tailored solutions to clients.
• Identify and mitigate project risks, resolving issues promptly to maintain delivery momentum.
• Develop and maintain comprehensive project documentation, reporting progress to senior leadership.
• Collaborate closely with the Regional Head to align delivery outcomes with regional business strategies.
• Continuously improve implementation methodologies and best practices based on lessons learned.
• Represent the company with professionalism in client-facing engagements, fostering strong relationships.

• Experience: 5+ years in project management with a proven track record in the payments or fintech industry; mid to high-level technical or domain knowledge preferred.
• Exceptional organizational and multitasking abilities.
• Strong problem-solving and decision-making skills under pressure.
• Excellent verbal and written communication in English; fluency in additional languages is a plus.
• Proficiency with project management tools and methodologies (e.g., Jira, Agile, Scrum, PMP certification is a plus).Proficiency with organizational tools and CRMs (e.g., Excel, Hubspot, Monday)
• Highly ambitious, self-motivated, and resilient in overcoming challenges.
• Hands-on mentality; willing to roll up sleeves and drive progress directly.
• Communicative and persuasive, with the ability to align diverse stakeholders.
• Committed to continuous improvement and operational excellence.

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

- Remote work: work from anywhere or one of our offices around the globe!*

- Flexibility: we have flexible schedules and we are driven by performance.

- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.

- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.

- Learning & development: get access to a Premium Coursera subscription.

- Language classes: we provide free English, Spanish, or Portuguese classes.

- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!

-  dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!

*For people based in Montevideo (Uruguay), 55% of the monthly attendance at the office is required. This requirement does not apply to IT and Fraud roles.

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!