Social Media Assistant

We are looking for a highly motivated and experienced Social Media & Community Manager to support our global marketing team. In this role, you will manage day-to-day social media engagement, community building, content scheduling, social listening, and performance analysis across multiple global channels.

This is a fully remote contractor position ideal for candidates with strong English communication skills and experience working with international teams.

Responsibilities

Community Engagement

• Respond to comments, inquiries, and messages across social platforms in a professional, brand-aligned manner.
• Foster an active and positive relationship with our global audience.

Social Listening

• Monitor brand conversations across platforms.
• Identify emerging trends, audience insights, and potential risk areas.

Content Scheduling

• Plan, organize, and schedule content across various social media channels.
• Ensure consistent publishing that aligns with brand and marketing strategy.

Content Collaboration

• Support content creation by participating in brainstorms, providing feedback, and working with designers/agencies to maintain brand alignment.
• Assist in producing engaging, relevant, and shareable content.

Analytics & Reporting

• Track performance metrics such as engagement, reach, and audience growth.
• Prepare regular reports and insights to support continuous optimisation.

Cross-Functional Collaboration

• Work closely with regional marketing teams (APAC, EMEA, North America).
• Ensure consistency in messaging, execution, and global/local activations.

Trend Monitoring

• Stay updated on social media algorithms, new features, and emerging best practices.
• Recommend new ideas and formats to keep the brand's presence fresh and relevant.

Community & Influencer Building

• Help identify and nurture relationships with influencers, creators, and brand advocates.
• Support our global Employee Advocacy program to amplify brand visibility.

Requirements

• At least 2–3+ years managing social media channels for brands, agencies, or public personalities.
• Preferably worked with US clients, US brand accounts, or US-based companies
• Experience in community management, content scheduling, and analytics.
• Strong written and verbal communication skills in English.
• Demonstrated ability to maintain a consistent, personable brand voice.
• Ability and willingness to work Pacific Standard Time (PST) to align with US team operations.
• Strong organisational skills — able to manage multiple channels, requests, and deadlines simultaneously.
• Experience collaborating with global teams or working for US/European clients (preferred).
• Proactive problem-solver with strong attention to detail.
• Ability to work independently while staying connected to a distributed team.
• High cultural awareness and adaptability to communicate with diverse audiences.
• Familiarity with social media analytics and publishing tools (e.g., Sprout, Hootsuite, Buffer, Later, or similar).