Client Intake Coordinator
Denham Property & Injury Law Firm advocates for property-damage and personal injury clients. We are looking for a full-time Client Intake Coordinator to be the first point of contact for new clients. This role is on-site in Lexington, KY.
Responsibilities:
- Answer inbound calls and online inquiries, providing a professional first impression.
- Guide prospective clients through intake forms, ensuring all required information is collected.
- Schedule consultations and manage the firm’s calendar.
- Accurately record case details in the case-management system.
- Set up case files for smooth transition to attorneys, ensuring documents and data are complete and organized.
- Prepare intake reports and follow up with potential clients to collect missing documents.
- Draft correspondence and assist with general office support as needed.
Qualifications:
- Bachelor’s degree required (business, communications, or related field preferred).
- 1–3 years of client-facing or administrative experience preferred, ideally in a law firm or professional services.
- Excellent verbal and written communication skills; professional phone presence; bilingual (Spanish/English) a plus.
- Strong organizational and multitasking ability with close attention to detail.
- Proficiency with Microsoft Office and ability to learn new software quickly.
- Dependable, ethical, and able to maintain strict confidentiality.
Competitive salary based on experience.
- Health, dental, and retirement benefits.
- Paid time off and firm holidays.
- Opportunity to grow with a multi-state law practice dedicated to client advocacy.
Average salary estimate
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