Territory Route Service Manager
At Dempsey, we’re proud to serve our customers with dependable service and strong relationships. Our Territory Service Managers play a key role in that mission by leading our Route Service team and ensuring our customers’ needs are not only met, but consistently exceeded.
At Dempsey, you’ll be part of a company that values integrity, teamwork, and long-term partnerships. We believe in doing the right thing, treating people like family, and always striving to improve.
- Lead, train, and coach Route Service Representatives and Coordinators, including hiring, onboarding, performance reviews, and regular ride-alongs.
- Ensure every route is covered daily; provide backup coverage when necessary.
- Monitor operations to improve efficiency, minimize drive time, and maximize productivity.
- Partner with customers to understand their needs, resolve issues quickly, and secure account renewals.
- Oversee inventory levels, credit control, invoicing, and route profitability.
- Manage customer service calls, ensuring prompt and effective resolutions.
- Support sales efforts by encouraging upselling, generating leads, and assisting with new installations.
- Maintain company standards of safety, compliance, and vehicle care.
- Collaborate with Service Supervisors and Managers on fleet maintenance and overall team performance.
- Contribute to planning, reporting, and continuous improvement initiatives.
- Lead and grow a team where your leadership makes a direct impact.
- Build lasting customer relationships with the support of a trusted brand.
- Contribute to a business that has been serving communities for generations.
- Join a culture that treats people like family and strives for continuous improvement.
- Supervisory experience in a service, distribution, or route-based environment.
- Previous experience as a driver, route service representative, or related role.
- Strong leadership skills with the ability to coach, motivate, and hold others accountable.
- Excellent communication and interpersonal skills, with the ability to build trust and resolve conflict.
- Flexibility to adapt to changing schedules and provide coverage when needed.
- Comfort with driving and handling product as part of daily operations.
- Solid organizational and problem-solving skills, with attention to detail.
- Proficiency in Microsoft Office; ability to learn new systems quickly.
- High school diploma or GED required; associate’s or bachelor’s degree preferred.
- Ability to pass a DOT physical exam.
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Continuity for Keeping Promises The Dempsey Difference is about our commitment to keeping promises. A commitment that extends to every single one of our employees, many of whom have spent most of their careers with us. As a result, the same people...
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