Meet DeepL

DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.

Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

What sets us apart

What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn, Instagram and our Blog.

Meet the team behind this journey

We're looking for a hands-on, tech-savvy allrounder to take our customer communication to the next level. You’ll join our Digital Lifecycle team, which owns the end-to-end email and messaging strategy along the entire customer journey. In this role, you won't just manage customer replies - you'll help us scale our communication infrastructure through automation, chatbots, and smart integrations.

This position also plays a critical role in driving growth: Our CRM system (HubSpot) is your playground, and you’ll help ensure that lifecycle-driven opportunities are seamlessly tracked and handed over to Salesforce, where our sales teams take over.

We’re not looking for a traditional CSM or Sales Rep - we’re looking for someone who thrives in dynamic environments, has a knack for problem-solving, and isn’t afraid to roll up their sleeves. Ideally, you’ve worked in a startup where you had to be a bit of everything: communicator, implementer, analyst, and fixer.

Your responsibilities

• Own the handling and routing of customer replies to automated email and messaging campaigns

• Design, implement, and optimize chatbot flows and conversational journeys (e.g. Intercom, Zendesk, or similar tools)

• Identify and implement automation and tooling opportunities to improve scalability and response times

• Operate and optimize our HubSpot CRM system, including workflows, segmentation, and lifecycle email logic

• Ensure clean and structured data handover of qualified leads/opportunities into Salesforce, in close collaboration with sales

• Connect and integrate systems where needed (e.g. HubSpot <> Salesforce, chatbot tools, support platforms)

• Analyze reply patterns and customer feedback to inform new automations or content improvements

• Be the connective tissue between tech, sales, and customer-facing teams to reduce manual workload and increase customer satisfaction

Qualities we look for

• 2+ years experience in a cross-functional role involving customer communication, automation, and tooling - ideally in a startup or scale-up environment

• Solid experience with HubSpot CRM (or a similar system), Zendesk and integrations to these systems including building workflows, managing contact data, and optimizing lifecycle campaigns

• Familiarity with Salesforce and how to support opportunity creation and handover processes

• Hands-on experience with chatbot platforms or messaging tools

• Strong problem-solving skills and an “I’ll figure it out” mindset

• Technical curiosity: You may not be an engineer, but you're comfortable testing tools, setting up integrations, and speaking API when needed

• Clear, empathetic communication skills - both in writing and in collaboration

• Bonus: Experience with tools like Zapier, Make.com, Segment, or similar

What we offer

• Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.

• Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.

• Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration.

• Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.

• Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.

• 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.

• Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.

If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!

We are an equal opportunity employer

You are welcome at DeepL for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.