Client Success Manager

Posting Date

10/15/2025

2000 16th Street, Denver, Colorado, 80202, United States of America

GENERAL PURPOSE OF THE JOB

The Physician Product CSM plays an integral role in ensuring DaVita products, services, and initiatives meet objectives by leading relationship management within our physician community. This position works closely with practitioners and practices, to understand their business model, operating model, and clinical priorities, in order to optimize adoption of DaVita products and services. The expectations for the CSM include: Epic EHR application adoption, OneView application adoption, build trust and physician satisfaction, assess quality through practice communication and data synthesis and develop recommendations to improve processes and products, coach for change management and drive success for value-based care programs and broader DaVita clinical and business objectives through successful implementation and adoption of DaVita products. The CSM will collaborate with cross functional teams including business development, clinical, operations, product and business leaders across DaVita.  This position serves as a thought partner and key contributor for activities related to government programs and models, clinically integrated networks (CINs), independent practice associations (IPAs), and DaVita Integrated Kidney Care (IKC) programs, DaVita Product team, Clinical Action Team goals, and Growth Action Team goals.

ESSENTIAL DUTIES & RESPONSIBILITIES

Ensure excellence in implementation, training, and adoption with Nephrology Practices to DaVita Physician Solution’s CKD EHR by Epic platform and the OneView Platform.

• Review CKD EHR by Epic and OneView products with physicians and practices to ensure a solid understanding of the value, capabilities, and functionality of the platform.
• Responsible for account management, ongoing training, onboarding, and supporting practices new to CKD EHR by Epic and OneView.
• Serves as the point person for physicians and practices post practice onboarding and implementation
• Works closely with the implementation, support, go to market, and product as the liaison to ensure consistency with physicians and practices
• Wide latitude in promoting the platform, designing portfolios and solutions for potential clients, advising potential clients, and performing other consultative activities

Partner with Nephrologist(s) to build trust and physician satisfaction.

• Independently develop account strategies and build relationships with customers under minimal supervision
• Responsible for managing successful relationship(s) with Nephrologists and Nephrologist’s practice staff
• Substantial knowledge of the practice in order to engage meaningfully with customers;
• Determine product solutions based upon their technical knowledge and previous customer interactions – partner with product and support teams to share feedback and insights
• Serve as a trusted advisor and main point of contact for physician practice.  All interactions will represent DaVita’s core values and WE CARE qualities.
• Provides streamlined nephrologist engagement across DaVita IKC and other value-based care programs, in addition to the DaVita’s core business objectives in DKC.
• Provide timely follow-up to physician requests and open items related to program objectives.
• Ensure that all application feedback from physicians is meaningfully captured and shared with the team

Project Management:

• Manages all assigned projects to achieve goals and objectives. These projects will include setting dependencies, benchmarking, and keeping stakeholders informed and accountable.
• Leads multiple projects including, but not limited to: physician education and training, implementation and use of new products and capabilities, IT integration. Requires project tracking, milestones creation, and delivery often under tight timeframes.
• Uses product and usage data to identify outlier practices who the CSM needs to engage in order to optimize use of CKD EHR and OneView and realize product outcomes and business outcomes.
• Uses a creative and methodical approach to solving issues that adheres to DaVita best practices and exemplifies Core Values.

Other duties as assigned.

EDUCATION AND EXPERIENCE

Required

• Bachelor’s Degree
• Advanced proficiency in Microsoft Office Products (Excel, PPT, Word)
• At least 2 years of project management experience

Preferred

• MBA
• Process improvement training (Lean Six Sigma, PDSA)
• Prior experience in healthcare services, practice management and/or working with payers, value based care models, and/or integrated healthcare models
• Project Management Professional Certification (PMP)
• Change Management Certification

TRAVEL AND TIME REQUIREMENTS

Travel:   Up to 40%

Nights/Weekends:  No

What We’ll Provide: 

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.  

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out  
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more 
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.  

#LI-KM4

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Salary Range for the role is $82,800.00 - $121,600.00 per year.

If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.

New York Exempt: New York City and Long Island: $64,350.00/year, Nassau, Suffolk, and Westchester counties: $64,350.00/year, Remainder of New York state: $60,405.80/year New York Non-exempt: New York City and Long Island: $16.50/hour, Nassau, Suffolk, and Westchester counties: $16.50/hour, Remainder of New York state: $15.50/hour

Washington Exempt: $77,968.80/year Washington Non-exempt: Bellingham: $17.66/hour, Burien: $21.16/hour, Unincorporated King County: $20.29/hour, Renton: $20.90/hour, Seattle: $20.76/hour, Tukwila: $21.10/hour, Remainder of Washington state: $16.66/hour

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.