Account Supervisor, Brand (FinTech Client)

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. 

We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration, and belonging. Consistent with this approach, we hire the best qualified candidates for all positions. 

Edelman Brand has helped evolve, promote, and protect some of the world’s most iconic and celebrated brands. We aspire to do work that moves people – work that inspires people to not only “buy in” to brands but also buy. We thrive off the energy, heart and hustle of the city around us and apply that same passion to everything we do. From cars to consumer goods, fashion and retail, financial service, food and beverage, luxury and technology – we are fanatics about finding an insight or truth that will inform smart strategy, breakthrough creative, and brilliant programming.  

Edelman is looking for a dynamic Account Supervisor to join our Brand Team in Los Angeles, but we’re open to this person sitting in San Francisco, or Seattle. This role will be dedicated to a global Fintech client with a high focus on media relations and story development. The role will require collaborating with a passionate team, overseeing multiple workstreams, and supporting key client campaigns and events including work with executives, influencer, brand, and vendor partners. You will help to manage an integrated team with the ability to manage moving parts and keep deliverables on track.  

The ideal candidate is highly proficient and enthusiastic about all aspects of media relations, with the ability to find, develop and tell a strong and engaging story that hooks media – and consumer – interest on behalf of our client. You will be a strong writer and creative brainstormer who isn’t afraid to share ideas and opinions, and you will also be an energetic team player who knows how to link arms and work across practices and disciplines to develop great work together.  Solid experience working in the Fintech or FinServ industry is a plus!  

• Demonstrates tactical and strategic knowledge of integrated Communications Marketing principles and skills 
• Applies key client information, including general business strategy, industry trends and issues, products/services, key opinion leaders, customers and competitors 
• Contributes to creation of Communications Marketing plans to meet client objectives 
• Leads out on client correspondence (e.g., daily updates, activity reports, etc.) 
• Manages multiple projects for the client from concept to completion by anticipating challenges, troubleshooting problems, proposing solutions, offering client counsel, overseeing quality, and ensuring deadline and budget adherence 
• Acts as a bridge between Edelman teams supporting client work, ensuring continuity and consistency across channels and messaging  
• Oversees financial and operational performance of account, ensuring quality work, deadline and budget adherence, and that plan creation and execution map to goals  
• Uses relationships with third-party influencers and internal business partners to meet client needs  
• Supervises staff by mentoring, motivating, coaching, consistently providing feedback, holding them accountable and conducting their reviews  
• Participates in integrated agency meetings and represent earned point of view 
• Introduces clients to new capabilities, and display strong presentation skills during client presentations 
• Participates in cross-practice and cross-geographical teams to provide clients and prospects with the most compelling team and proposal 
• Takes responsibility for personal tactical growth and development using available resources 
• Effectively and consistently manages strengths and weaknesses of self and others; enables self and others to bring the best of their skills and talents to work; is consistently ambitious in setting and achieving goals 
• Demonstrates the ability to write, edit and proofread to create high quality internal and external, channel-appropriate communications content 
• Demonstrates research abilities to support client programs and understands research techniques to assist with various Edelman consulting processes, including analysis of media coverage and online conversation (volume and tone) and identification and categorization of various stakeholders, including organizations and individuals to be engaged by clients 
• Coordinates and helps plan global/multi-national media outreach programs 
• Demonstrates practical understanding of visual communications, desktop multimedia, social media and the digital landscape and how to incorporate these into client programs 
• Communicates effectively with team members across specialty practices, cultures and time-zones 

• At least 4 years of relevant experience in Communications Marketing and/or related fields 
• A bachelor’s degree or equivalent work experience 

• Prior experience in an agency environment strongly preferred
• Experience effectively managing sizable accounts (including financials) and serving as the daily client contact simultaneously  
• Superior written and verbal communications skills along with the proven ability to consistently make sound judgments and effectively motivate and manage teams 
• Clear understanding of the client’s businesses and their missions, as well as their key stakeholders: consumers, employees, investors, regulators, media, vendors, partners, other businesses/organizations, etc. 
• Demonstrated ability to help develop communication programming and plans, implement integrated tactics and impart knowledge to junior account team members 
• Able to perform well under pressure and be a team player 
• Strong research, writing and editing skills, as well as the ability to interact with clients professionally and maintain relationships with media members 
• Understanding of paid and owned campaigns on social media platforms, including Instagram, TikTok, and LinkedIn 

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An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.

DJEH offers a wide range of benefits: medical and dental insurance, vision, 401K, life insurance, disability insurance, paid time off, travel assistance and wellness programing. 

DJEH is proud to be an equal opportunity employer and believes in diversity, equity, and inclusion. We seek applications from all qualified candidates without regard to race, color, gender, sex, age, religion, physical or mental disability, military and veteran status, or any other basis protected by federal, state or local law. If you require a reasonable accommodation in any part of the employment process, please let us know.