Senior Solutions Engineer, PAM

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

We are looking for a seasoned, hands-on Senior Solutions Engineer with deep expertise in Privilege Access Management (PAM) to join our team. This role requires someone who is not only highly skilled technically but also thrives in complex, real-world environments and isn’t afraid to roll up their sleeves to solve challenging problems.

The ideal candidate brings advanced knowledge of CyberArk PAM architecture and real-world implementation experience.

In this role, you will serve as an escalation point for the Americas Solutions Engineering organization throughout the sales lifecycle. You’ll go deep into the technology stack, whether it’s helping SEs navigate technical validations, leading customer-facing architecture conversations, or working through edge-case configurations.

Just as importantly, you are passionate about training others. You enjoy mentoring team members, designing and delivering internal enablement sessions, and developing workshops, hands-on labs, and technical content to uplift the broader SE community. You understand that scaling your expertise through others is just as critical as applying it directly.

Key Responsibilities:

• Technical Expertise: Serve as a subject matter expert (SME) across CyberArk’s Privileged Access products, including PAM, Vendor PAM, Remote Access, Secure Infrastructure Access, and Secure Cloud Access. Provide deep technical expertise to support complex customer use cases and act as a point of escalation for SEs during the sales cycle.
• Customer Engagement: Support SEs in customer-facing engagements, including discovery sessions, technical deep-dives, and strategy meetings. Help design and present tailored solutions that align with client requirements, integrating seamlessly with their systems and workflows.
• POC and Technical Evaluation: Lead or assist in technical evaluations and proof-of-concepts (POCs), managing advanced configurations and addressing architectural questions. Ensure clear value articulation of CyberArk’s capabilities to secure technical wins.
• PreSales Architecture & Design Support: Collaborate with SEs to define high-level architecture during pre-sales efforts such as RFPs. Draft initial architectures based on customer inputs, while deferring to Security Architects for formal validations and reference designs.
• Specialization Support: Deliver hands-on assistance with complex configurations, product demonstrations, and high-stakes customer scenarios. Provide limited post-sales support where necessary to resolve unique technical challenges or edge-case implementations.
• Collaboration: Work closely with SEs, Product Management, and Engineering to relay feedback, share field insights, and stay aligned on product evolution. Actively participate in internal calls, updates, and technical enablement efforts.
• Market Insights: Stay up-to-date with industry trends, emerging technologies, and competitive landscape. Provide feedback to product management based on customer interactions and market observations.
• Team Enablement & Skill Development: Contribute to upskilling the SE organization through mentorship, training sessions, and documentation. Share knowledge on advanced topics and foster a culture of continuous learning.

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• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Advanced degrees or relevant certifications are a plus.
• Experience: Minimum of 3-5 years of experience in a solutions engineering or technical consulting role with a focus on Privilege Access Management (PAM) and related technologies.
• Technical Skills: In-depth knowledge of CyberArk’s Privilege Access products and other related technologies.
  • Experience with PAM, Vendor PAM, Remote Access, Secure Infrastructure Access, and Secure Cloud Access.
  • o Advanced working knowledge (5+ years) of account management across a diverse set of operating systems, networking devices, applications, directory services, and cloud service providers.
  • o Experience working with RestAPIs using scripts or other no-code/low-code systems.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to address complex technical issues and design effective solutions.
• Adaptable: Able to anticipate risks and devise solutions in the moment.
• Communication: Excellent verbal and written communication skills, with strong presentation skills and professional demeanor. Ability to articulate complex technical concepts to both technical and non-technical audiences.
• Customer Focus: Proven track record of building and maintaining relationships with clients, understanding their needs, and delivering high-quality solutions.
• Team Player: Ability to work collaboratively within a team environment and across different departments to achieve common goals.
• Travel: As needed, but typically around or less than 30%.

CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. 

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $119,000 – $175,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.