IT Operations Specialist

Company 

Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized insights and are building a financial ecosystem by offering tools and services that provide instant access to cash, and building credit. Our goal is to empower every customer to achieve long-term financial stability.

Founded in 2019 by Ed Harycki, former Swift Capital Founder (acquired by PayPal in 2017). Backed by Khosla Ventures and led by industry pioneers from companies such as; PayPal, Square, and Cash App, we are well positioned to build the future of inclusive finance through cutting-edge technology and customer-centric solutions.

Overview

We are seeking a proactive and detail-oriented IT Operations Specialist to be the cornerstone of our employee technology experience. This role is the perfect blend of hands-on technical support and strategic operational involvement. You will be the first point of contact for our team's technology needs, ensuring everyone has the tools and access required to excel.

Beyond daily support, you will be a key player in managing our IT assets, tracking budgets, and contributing to high-impact projects that shape the future of technology at our company. If you are passionate about providing outstanding service, improving processes, and growing your skills in a dynamic environment, this is the role for you.

What you’ll do

• Employee Technical Support: Provide timely and empathetic support to our staff for all hardware, software, and network-related issues through our ticketing system, chat, and in-person interactions.

• New Hire Onboarding: Manage the end-to-end IT onboarding process for new employees, ensuring equipment is provisioned, accounts are created, and every team member has a seamless and positive technology experience from day one.

• SaaS & Application Support: Administer user access for our suite of SaaS platforms. Proactively identify opportunities to automate user provisioning and de-provisioning, and support the implementation of these improvements.

• Equipment Lifecycle Management: Oversee the procurement, configuration, and tracking of all user equipment, including laptops, peripherals, and other hardware assets.

• Office & Facilities Support: Serve as the primary IT contact for our office location(s), providing on-site support for networking, conference room A/V, and other infrastructure. This will require occasional travel to other sites.

• Identity & Access Management (IAM): Actively participate in projects related to our Identity Provider (e.g., Okta, Google SSO) and user lifecycle management (e.g., SCIM), helping to enhance security and efficiency.

• Business Technology Initiatives: Collaborate with the broader technology team on the evaluation and implementation of new systems and enterprise-wide IT projects.

• Infrastructure Growth: Provide essential on-the-ground support for new office build-outs and expansions, assisting with network setup, A/V installation, and overall technology readiness.

Who you are

• Naturally Curious: You aren't satisfied with just fixing a problem; you want to understand the root cause and explore innovative solutions.

• Detail-Oriented: You have a passion for continuous improvement, documenting processes, tracking assets accurately, and ensuring no detail is overlooked.

• Security-First: You instinctively view every task through a security lens, prioritizing the protection of company data and user privacy in all you do.

• An AI Enthusiast: You are excited by the potential of Artificial Intelligence and actively seek ways to integrate AI tools into your daily workflow to boost productivity and enhance problem-solving.

• An Excellent Communicator: You can translate complex technical concepts into simple terms and enjoy building positive relationships with colleagues across all departments.

Requirements

• 2-4 years of experience in an IT support or operations role.

• Hands-on experience with both macOS and Windows environments.

• Experience with an Identity Provider (IdP) like Okta, Google Workspace, or Microsoft Entra ID (Azure AD).

• Familiarity with Mobile Device Management (MDM) platforms (e.g., Jamf, Microsoft Intune).

• Proven ability to manage tasks and tickets in a system like Jira Service Management, Zendesk, or similar.

• Experience with IT purchasing and asset tracking is highly desired.

• This is an in-office position requiring a minimum of 4 days per week at our New York or Plymouth Meeting office.

• Ability to travel to other office locations as needed (approximately 10%).

• Must be able to lift and move IT equipment weighing up to 30 lbs (13.6 kg).

Benefits and Perks

Our goal is to provide a comprehensive offering of benefits and perks that promote better financial, mental, and physical wellness.

We believe working alongside each other in person is the best way to build a great product and foster a strong company culture. Our expectation is that employees are in the office five days a week, allowing for optimal collaboration, inclusivity, and productivity. At the same time, we understand that life happens and recognize the importance of flexibility. We are committed to supporting our employees when circumstances arise that require remote work or adjusted schedules. Our goal is to ensure everyone can effectively balance personal and professional responsibilities while maintaining our collaborative and productive environment.

Here are some highlights of our benefits and perks offerings, feel free to ask your recruiting partner for more details on our comprehensive offering for employees.

• 100% company-paid medical, dental, and vision coverage for you and your dependents on your first day of employment. 

• Monthly fitness reimbursement up to $100 or a full membership to LifeTime Fitness

• 401(k) with a 2.5% match and immediate vesting 

• Meal program for breakfast, lunch, and dinner

• Life and accidental insurance

• Flexible PTO

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total compensation and rewards package at Credit Genie. You may also be eligible to participate in the bonus and equity programs. You will also have access to comprehensive medical, vision, and dental coverage, a 401(k) retirement plan with company match, short & long term disability insurance, life insurance, and flexible PTO along with many other benefits and perks.

Credit Genie is a proud Equal Opportunity Employer where we welcome and celebrate differences. We are committed to providing a workspace that is safe and inclusive, where everyone feels supported, connected, and inspired to do their best work. If you require any accommodations to participate in our recruitment process, please inform us of your needs when we contact you to schedule an interview.