Sales Support Coordinator

Cornerstone Building Brands is the largest manufacturer of exterior building products in North America, servicing commercial, residential and repair and remodel markets. Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play. 

Through the core values and consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers' needs and what matters most to their success. We know that it's our people that make the difference and we are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees.

SCOPE OF ROLE

Perform exceptional customer service and administrative job duties to support branch operations.

KEY OBJECTIVES AND RESPONSIBILITIES

• Greet, assist, and direct customers to appropriate branch staff.  Ensure professional and courteous customer service.
• Accurately verify, update, and process customer orders in a timely manner including system status, payment method, and invoicing.  Effectively schedule customer deliveries and prepare shipping documents.
• Accurately process end of day cashiering duties, reports, and daily work in a timely manner including deposits, petty cash, and daily balancing.
• Perform accurate recordkeeping duties, system entries, and updates.  Process vendor invoices and general administrative transactions.  Coordinate work with others and communicate effectively to accomplish required job duties and responsibilities.
• Review and process tax exemption certificates.  Ensure sales/use tax compliance.
• Timely and accurate process completion.  Monitor and verify processes for errors.  Daily balancing funds.  Achieve customer service satisfaction.
• Provide and ensure customer-focused activities, deliverables, and services.
• Other duties and responsibilities as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Pace – Ability to work in a fast-paced environment.
• Communication – Effective communication abilities.
• Attention to Detail – Ensuring orders are processed accurately and timely.
• Organizational Skills – Efficiently organizing work and maintaining a clean workspace.
• Teamwork – Collaborating with others to ensure smooth customer experience.
• Technical Skills – Ability to utilize ERP and business applications.
• Demonstrated Behavior – Solution oriented. Continuous learning, development and performance improvement seeking. Complete acceptance of job performance, role and responsibility.

EDUCATION AND WORK EXPERIENCE REQUIREMENTS

• High school diploma or GED required.
• Three (3) years of administrative support experience preferred.
• Strong customer service skills.
• Knowledge of basic computer software including Microsoft Office is preferred.
• Ability to process financial and administrative transactions in an efficient and accurate manner.
• Ability to operate office equipment such as calculators, fax machines, copiers, etc.
• Ability to learn state tax laws as they apply to material transactions is preferred.
• A combination of education and experience may be qualifying.

PHYSICAL REQUIREMENTS

• Lifting Capacity – Ability to lift up to 25 lbs.
• Mobility – Periods of time on feet, standing, walking, etc.
• Exposure – Moving mechanical parts, fumes, airborne particles, and non-climate-controlled environment.
• Noise Tolerance – High noise levels.

SUPERVISORY RESPONSIBILITIES

• Not applicable.

To perform satisfactorily in this position, the employee must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skills, and/or ability required. Reasonable accommodation may be provided for employees to perform the essential functions of the job.

All your information will be kept confidential according to EEO guidelines.

Why work for Cornerstone Building Brands? 

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. 

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or [email protected]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [email protected]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.