Solutions Architect (EMEA)

About the Role

Constructor’s Solutions Architects are responsible for driving a diverse set of product initiatives and technical outcomes with our current client base and, often, with prospective customers.  You will play a crucial role in the growth and retention of our customers by providing a unique combination of technical expertise and strategic vision to support their eCommerce and overall business objectives.  This is not a role focused on demonstrating and clicking through a piece of vendor software.

You will collaborate closely with our customers, understanding their needs and goals, effectively demonstrating how Constructor’s AI-Powered eCommerce Search and Product Discovery Platform can be optimized to meet and exceed their expectations.  Your strong technical background, combined with effective communication and a penchant for problem solving will be key in achieving sales and retention goals and building lasting customer relationships.

The Solutions Architect will be focused on supporting our Account Management team, our Customer Success team, and our Product organization.  You will be heavily involved in driving company strategy, product roadmap, and in enabling revenue teams.  Supporting these initiatives requires someone highly collaborative, coachable and comfortable working with a variety of departments. Solutions Architects are relied on for thought leadership, the ability to write clear and value-driven documentation and aptitude for process development.

The ideal candidate is a skilled listener with innate curiosity that understands the value of “why,” and recognizes that “why” almost always comes before “how” and “what”.  They must have the personal qualities to thrive in a fast-paced sales environment and have the unique ability to gain a 360-degree view of our business to become a creative and technical go-to-market team member for Constructor. You will be required to develop a deep understanding of Constructor’s search and product discovery platform, its features, capabilities, and integration methods. Staying up to date with industry trends, competitor offerings, and emerging technologies to articulate the differentiation of Constructor to prospects will be critical.

Our next Solutions Architect is well-versed in enterprise eCommerce and has experience with Cloud technologies, data science and analytics/testing principles, SaaS, solution design, software development methodology, security requirements, SaaS architectures, and enterprise integrations. You are comfortable presenting to prospects and partners to showcase Constructor’s differentiation and integration methodologies through a lens of technical expertise.

Constructor, a 100% remote company, is in the process of building its Solutions Architect team and is seeking individuals who thrive in building out a department, and processes while helping scale out a newer function within the greater organization. This requires a proactive approach to learning and a self-starter mindset especially when faced with ambiguity.

Technical Expertise 

This role requires a strong technical foundation. Ideal candidates should have prior experience working with APIs, data structures, testing and analytics and software integrations. While hands-on development experience is not required, prior coding experience has been beneficial in the role.

Key technical expectations include:

• Working knowledge of front end software development principles and processes
• Expertise in APIs and integration with them
• Experience working in retail eCommerce and with various solutions that comprise retailer technology stacks
• Ability to comprehend complex data structures and prescribe best practices to optimize them
• Familiarity with data science and statistics principles, A/B testing methodologies and analytics
• Ability to explain AI and Machine Learning concepts to both technical and non-technical audiences

This role is ideal for someone who can bridge the gap between engineering and business teams, ensuring seamless communication and problem-solving in a technical environment.

About Us

Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we’ve built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We’re passionate about maintaining this and work on the bleeding edge of AI to do so.

Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and roughly 100 countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco.

We’re a passionate team who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things.

Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today.

• Time Zone preferred: Eastern Time (US), Western or Central European time zones
• Minimum of 3+ years in technical selling and consultancy - being able to work with a range of different advanced products to meet a prospect’s needs (similar roles include but are not limited to Solutions Architect, Sales Engineer, Pre-Sales Engineer, Solutions Consultant, Pre-Sales Consultant, and Solutions Design)
• Proven ability to translate technical concepts into business value. Demonstrated success in supporting the sales process with existing customers, from initial discovery to closing deals. Understanding of sales methodologies, negotiation techniques, and customer relationship management.
• Excellent verbal and written communication skills, with the ability to effectively articulate complex concepts to both technical and non-technical audiences. Active listening skills and the ability to empathize with prospects’ challenges and goals.
• Strong analytical and problem-solving abilities
• A resourceful, self-starting approach
• A genuine passion for understanding customer needs and delivering exceptional service 
• Proficiency with REST APIs
• Understanding of data science and analytics/statistics principles, the ability to articulate these concepts to both technical and non-technical audiences and the ability to tie these principles to business outcomes
• Experience with ecommerce ecosystems, AI/ML, JavaScript
• Passion for innovative technology, technical sales, value based conversations
• Ability to manage several projects simultaneously, work with different salespeople, and support other solutions team colleagues where needed
• Comfort working with system integrators and customer development teams
• Enjoy working with prospects and comfortable interacting with C-suite executives

• 🏝️ Unlimited vacation time -we strongly encourage all of our employees take at least 3 weeks per year
• 💰 A competitive compensation package including stock options
• 🌎 Fully remote team - choose where you live
• 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office
• 💻 Apple laptops provided for new employees
• 🧑‍🎓 Training and development budget for every employee, refreshed each year
• 👪 Parental leave for qualified employees
• 🧠 Work with smart people who will help you grow and make a meaningful impact

Diversity, Equity, and Inclusion at Constructor

At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet all of our listed qualifications.