Analyst (Central Ops)

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

This is an entry level position! You will be joining a dynamic and supportive team dedicated to excellence in the medical billing industry. Our team is composed of driven, detail-oriented professionals who thrive in a collaborative and innovative environment. We are committed to streamlining revenue cycle processes and leveraging technology to deliver exceptional results. As a team, we foster a culture of continuous improvement, learning, and development. Here, every team member’s contribution is valued, and we work together to achieve our goals and support each other's growth.

As an Operator you will be a vital part of our Revenue Cycle function at our Mountain View, CA location. This role presents a remarkable opportunity for growth within the Operations team working on the medical billing sector.

This full-time on-site position operates at Mountain View, CA, from 10:00 AM to 6:30 PM, Monday through Friday. We offer a starting wage of $20.00/hr and provide comprehensive training, so no previous billing experience is necessary.

What You’ll Do

• Data Management: Oversee the collection, entry, and analysis of data essential for claim submissions, reconciliations, and denials. Ensure accuracy and completeness of all processed data.

• Problem Resolution: Identify and address discrepancies in data. Communicate effectively with necessary parties to resolve issues quickly, maintaining workflow efficiency.

• Professional Communication: Maintain regular and professional interactions via phone with patients, insurance representatives, and healthcare providers, ensuring courteous and efficient communication.

• Team Collaboration: Work closely with operations leaders to ensure seamless data processing and accurate reporting, contributing to operational excellence.

• Growth Opportunity: Learn operational processes and gain knowledge of healthcare related technologies to grow with the company!

What You Have

• Educational Background: Associate degree (AA) required; Bachelor's degree preferred in office management, business administration, or a related field.

• Technical Proficiency: Experience in Microsoft Excel and Google Sheets, including advanced functions such as pivot tables and vlookups; familiarity with EHR/EMR systems a plus. Comfortable with using Excel on a day-to-day basis (e.g. pivot tables, etc.) Familiarity with SQL a big bonus.

• Communication Skills: Excellent verbal and written communication abilities for effective interactions with various stakeholders.

• Time Management: Proven ability to efficiently manage time, prioritize tasks, and meet deadlines in a fast-paced environment.

• Problem-Solving: A proactive approach to problem-solving with strong decision-making capabilities.

Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.