Operations Manager, Benchmarking

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

As our Operations Associate/Sr. Associate, Revenue Benchmarking, you will be at the center of how we compare our performance against customers’ prior billers. This team’s work is critical to demonstrating the ROI of Commure’s RCM solutions and ensuring smooth onboarding for every new customer. You’ll combine analytical rigor with operational excellence, working across technical, business, and offshore teams.

This full-time position requires working 5 days a week in our Mountain View, CA office.

What You'll Do

Revenue Benchmarking & Data Analysis

• Understand customers’ legacy biller data models, payment structures, and reporting practices

• Pull, analyze, and validate reports from customer EMRs to uncover RCM trends and benchmarks

• Partner with Revenue Analytics and QBR teams to measure and articulate Commure’s performance vs. old billers

Runbooks & Process Development

• Build and maintain standardized runbooks for benchmarking workflows

• Identify gaps in customer data and design scalable approaches for recurring benchmarking scenarios

• Collaborate with product and engineering to codify EHR-specific configurations

Offshore Team Management

• Train and manage offshore QA/ops teams responsible for data validation and benchmarking tasks

• Define workflows, set SLAs and quality metrics, and drive continuous improvement across global teams

Tooling & Automation

• Partner with engineering and internal ops to build Retool dashboards, automations, and benchmarking tools

• Translate manual workflows into scalable, tech-enabled solutions

Cross-Functional Collaboration

• Act as the connective tissue between Professional Services, Revenue Analytics, and Product teams

• Provide insights to customer-facing teams to support onboarding, QBRs, and ROI demonstrations

• Surface patterns and customer needs that can inform Commure’s broader RCM and AI product strategy

What You Have

• 5+ years in operations management, technical program management, analytics, and/or implementation leadership roles

• Prior experience working in analytics and implementation

• Experience managing EMR data migrations (Epic, Cerner, Allscripts, eClinicalWorks, etc.) is a plus

• Extremely strong SQL and Python skills, with hands-on experience using popular data frameworks (e.g., Pandas, NumPy) Required

• Bachelor’s degree from a top college/university with a strong technical or analytical focus

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.