IT Helpdesk Engineer

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

We’re looking for a hands-on Help desk technician to be the first point of contact for our employees’ technical needs. You’ll handle a variety of support requests, from quick troubleshooting to setting up new equipment, while working closely with our senior IT team to keep our tech running smoothly.

What You’ll Do:

• Provide timely, friendly technical support for employees in person, via Slack, email, phone, and remote sessions.

• Troubleshoot and resolve common issues — from password resets and network problems to software errors.

• Document, track, and close support requests in our ticketing system (e.g., Jira).

• Create and maintain clear, useful documentation in our IT knowledge base.

• Handle onboarding and offboarding tasks — including preparing, configuring, and deploying laptops and workstations.

• Support system updates, application installs, and basic configuration changes.

• Support daily operations and maintenance of conference rooms
  

What You Bring:

• At least 2 years of IT support experience (help desk, desktop support, or similar) — internship or in-house experience counts.

• Basic-to-intermediate troubleshooting skills for macOS and familiarity with Windows 10/11; mobile device support (iOS & Android) is a plus.

• Comfort working with IT tools like Jira, Confluence, Jamf, and Okta (or the ability to learn them quickly).

• Strong communication skills and a proactive, problem-solving mindset.

• Ability to stay organized and thrive in a fast-paced environment.

• Relevant certifications (CompTIA A+, Google IT Support) are a plus.
  

Work Location:

• This is an on-site role — you’ll work in our Mountain View office 5 days a week. Some travel to our SF office will be required
  

Why Join Us?

You’ll have the opportunity to build on your IT skills, work with modern tools, and be part of a collaborative, growth-focused team where your work directly impacts the employee experience.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.