Senior IT Cybersecurity Technician

JOB SUMMARY

The IT Help Desk Technician is responsible for providing technical support to employees who are experiencing hardware or software issues. They assist in troubleshooting, diagnosing, and resolving issues via phone, email, or remote assistance software. They ensure that all issues are logged, tracked, and resolved within a timely manner while providing excellent customer service to the employees.

ABOUT THE COMPANY

SoLa Impact is an award-winning social impact, development, and investment company focused exclusively on creating high-quality affordable housing. Over the last several years, we have raised almost $500 million in equity --- allowing us to deploy well over $1.5 billion – toward addressing the housing crisis in Los Angeles and throughout Southern California. Founded with the belief that smart investment can drive socioeconomic change, SoLa Impact focuses on creating sustainable, dignified living environments that empower residents and uplift neighborhoods. Only five years after starting its first ground-up project, SoLa Impact was recognized as the 16th largest developer in the nation, and the largest developer based in California by the National Multifamily Housing Council. 

As part of SoLa Impact's broader mission to create social and economic opportunities, our innovative co-working and entrepreneurship hub The Beehive serves as a catalyst for change, empowering local entrepreneurs to build sustainable businesses and contribute to the revitalization of their neighborhoods. At SoLa Impact, we believe that socioeconomic advancement is a right, not a privilege, and we are committed to making this vision a reality. Join us and be part of a high-achieving team that not only focuses on building affordable housing, but creating opportunities and hope for a better future for all.

ESSENTIAL DUTIES

● Diagnosing and troubleshooting hardware, software, and network issues and providing resolutions

●Responding to and resolving technical issues raised by employees via phone, email, or remote assistance

software

● Creating and maintaining documentation of support tickets, resolutions, and troubleshooting

procedures;

● Escalating more complex technical issues to higher-level support personnel, when necessary;

● Coordinating with other IT personnel to provide support for system upgrades, installations, and

maintenance;

● Assisting in the deployment of new hardware and software for employees;

● Providing excellent customer service to employees and maintaining a positive and professional

demeanor;

● Providing training to employees on how to use various hardware and software applications;

● Monitoring and maintaining IT systems to ensure their stability and performance;

● Staying current with new hardware and software technologies, and proactively identifying and

addressing potential issues before they arise;

● Complete other tasks and projects as assigned.

EDUCATION & EXPERIENCE

● Associate or Bachelor’s degree in IT and/or have equivalent experience in the IT field

● Minimum 7 year experience in a supportive/service desk role in a tech environment

● Minimum 6 year experience working with Gmail, Google Docs and Outlook

● Proficient in Microsoft Office

● Knowledge of desktop operating systems and basic hardware troubleshooting for PC

● Networking experience with ability to diagnose and resolve network related issues

SKILLS & ABILITIES

● Excellent communication and customer service skills;

●Strong problem-solving abilities;

●Ability to work under pressure and meet deadlines;

● Attention to detail and ability to document technical issues and resolutions;

●Ability to explain technical issues and solutions to non-technical users;

●Ability to work collaboratively with other IT personnel to resolve issues and complete projects;

●Ability to learn quickly and stay up-to-date with the latest technologies and best practices;

●Ability to multitask and manage multiple support requests simultaneously;

●Empathy and patience when working with end-users who may be frustrated or unfamiliar with technology

●Willingness to work outside of normal business hours, as necessary, to resolve critical technical issues.

At SoLa Impact, we believe work environment, culture, and the opportunity to learn and grow are key elements when considering a new job. We are just the right size to provide the resources and support you need without the bureaucracy of a large corporate environment. We foster a family-friendly and supportive workplace, collaborative and employee-focused with an emphasis on quality, integrity, trust, and accountability. We are looking to bring someone on board as soon as possible. We provide a rewarding and challenging environment. We expect a lot, but give a lot in return. Strongly prefer candidates local to Los Angeles as no relocation assistance will be provided. All qualified candidates will be contacted directly.

SoLa Impact is an Equal Opportunity Employer. SoLa does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Disclaimer:

SoLa Impact conducts thorough background checks, including education and employment verification, following an offer letter extension. We are committed to upholding the highest standards of integrity throughout our hiring process. Candidates are advised to ensure all information provided in their resume and application is true and accurate. Any discrepancies may affect your eligibility for employment and may result in an offer letter rescindment.