Manager of Member Success - Supply Trust

Community Hospital Corporation (CHC), a DFW Top 100 Employer, is looking to hire a Manager, Member Success based out of our home office in Plano, TX. The Manager, reporting to the Regional Director, Member Success, manages and coordinates the organization's supply chain and hospital account relationships. This role involves overseeing corporate supply chain processes, executing cost-savings initiatives, driving materials management efficiencies, and supporting contract negotiations for owned, managed, and affiliate healthcare facilities.

The Manager coordinates Group Purchasing Organization (GPO) compliance and conversion initiatives to drive cost savings and optimize supply chain performance, while cultivating and maintaining strong relationships with key stakeholders and vendors to support effective performance across the supply chain.

This is an exciting onsite role at our beautiful corporate offices located in Plano between Legacy West and Grandscape. At CHC we enjoy an outstanding work environment, comprehensive health and welfare benefits including paid fitness facility membership, tuition reimbursement, a generous PTO allowance, free covered parking, and a great company culture.

Key Responsibilities

Account & Hospital Relationship Management:

• Manages and maintains strong, collaborative relationships with key vendors, suppliers, and hospital accounts.
• Serve as the primary point of contact, addressing concerns, resolving issues, and ensuring a high level of customer satisfaction.
• Supports the identification of opportunities to expand existing partnerships and develop new strategic alliances.

GPO & Contract Coordination:

• Coordinates GPO compliance and conversion initiatives to drive cost savings and support supply chain performance.
• Assists in the negotiation and manages the terms of executed contracts, ensuring favorable pricing and adherence to contractual obligations.

Supply Chain Execution & Support:

• Contributes to the development and executes defined elements of the supply chain strategy that aligns with the organization's overall goals and objectives.
• Manages the implementation of best practices for procurement, inventory management, distribution, and logistics to optimize efficiency and reduce costs.
• Supports a culture of continuous improvement within the supply chain function, driving innovation and process enhancements.

Operational & Logistical Management:

• Provides guidance and support to facility supply chain staff and C-Suite, ensuring alignment with corporate strategy and best practices.
• Leverage data analytics to monitor key performance indicators and proactively address any potential disruptions or bottlenecks.

Team Coordination & Mentorship:

• Mentors and coaches junior staff and coordinates activities across cross-functional teams to ensure smooth project execution.

Additional Duties and Travel:

• Perform other duties as assigned.
• Travel up to 60% to support member facilities within the region and lead new onboarding implementations.

Experience

4+ years of progressive experience in a healthcare setting, including 2+ years in a management or senior specialist role with proven success in supply chain management, account coordination, contract support, and cost savings execution.

Education

A bachelor's degree in business, health care administration, supply chain management, or related field is strongly preferred. In lieu of a degree, a minimum of 8+ years of progressive experience in a healthcare setting, demonstrating strong supply chain management, strategic account coordination, and contract support skills, is required.

• 10+ years of progressive experience in a healthcare setting, with at least 5 years in a leadership role focused on account management, member success, or supply chain operations.
• Experience working with GPOs and managing relationships with member hospitals.
• Demonstrated ability to lead and develop a team of professionals.
• Proven track record of building strong relationships with senior leadership at large hospitals.

Skills and Knowledge

• Healthcare Supply Chain Expertise: Strong knowledge of healthcare purchasing, products, services, inventory management, distribution, contracting, and automated systems.
• Account Management: Demonstrated ability to build and maintain strong relationships with key accounts, fostering collaboration and driving mutual success.
• Contract Negotiation & Management: Proficiency in supporting the negotiation and managing complex contracts, ensuring favorable terms and compliance.
• Group Purchasing Organizations (GPOs): Solid understanding of GPO programs, processes, and their impact on supply chain operations.
• Healthcare MMIS: Familiarity with multiple healthcare materials management information systems (MMIS) platforms.
• Data-Driven Decision Making: Ability to analyze data, identify trends, and make informed decisions to optimize supply chain performance.
• Communication & Collaboration: Excellent communication and interpersonal skills, capable of building strong relationships with internal and external stakeholders.
• Problem-Solving & Critical Thinking: Adept at identifying/resolving complex issues and implementing effective solutions.
• Strategic Planning: Ability to develop and execute regional member success strategies aligned with organizational goals.
• Presentation Skills: Ability to develop and deliver compelling presentations to member leadership, conveying complex information in a clear and concise manner.

At CHC we enjoy an outstanding work environment, covered parking, comprehensive health and welfare benefits including paid fitness facility membership, tuition reimbursement, a generous PTO allowance, and a great company culture.

Comprehensive health and welfare benefits package is offered as part of total compensation:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Wellness Resources and other benefits

CHC is a tobacco and drug free workplace. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.