Manager, Global Franchise Account Management

Job Description 

Our Global Franchise Support team provides the foundation to regional expansion through 3rd party partners and ensures our Brand presence is globally consistent, but locally relevant across the world.  This role will focus on onboarding new partnerships, establishing operational excellence, and driving process evolution to ensure sustainable growth potential in this channel.

This individual will focus on building relationships across key internal functional teams, regional offices and 3rd party partners to align on priorities and growth strategies. They will work to provide the framework for our partners to be successful in representing our Brands within their Territory and drive execution of all identified strategies. Our goal is proper Brand representation that reaches each partner’s unique customer and drives growth across all brands/genders.

This job is located at our Global Home Office in Columbus, Ohio.  

What Will You Be Doing? 

• Act as the primary point of contact for Franchise partner(s), leading the coordination of all aspects of the relationship. 
• Build and maintain strong connectivity to Franchisee(s), by providing support, guidance, and ensuring compliance with Brand standards with a focus on influencing Brand positioning
• Regularly review performance metrics and develop annual strategies and revenue forecast within channel in collaboration with Franchisee(s), finance and regional team  
• Problem solve to address Franchise partner concerns promptly and work collaboratively to find solutions
• Provide strategic insight and recommendations of growth opportunities through the management of product, marketing, and overall Brand health
• Manage complex strategies across multiple internal and external teams.  Building trust with internal and external partners will be key.
• Ensure contractual responsibilities are met by A&F and partner
• Demonstrating a collaborative, solutions-oriented mindset when partnering cross- functionally and engaging with the franchisee
• Leading business presentation and strategic discussions, proactively fostering transparency and trust with franchise partners

What Do You Need To Bring? 

• Bachelor’s Degree or related experience  
• 6+ years prior experience working in relevant industry roles, with a preference for retail
• Understanding of retail product development timeline/calendar
• Experience working well in a cross-functional team environment as well as with external partnerships
• Strong communication skills, including comfort in presenting and collaborating with all levels of leadership
• Openness to work across international time zones
• Motivated by business profitability and prospect of business growth
• Organizational skills & ability to manage many simultaneous workstreams
• Curiosity & eagerness to creatively solve problems
• Strong leadership skills. Comfortability leading change
• Basic knowledge of Microsoft Office programs – esp. Excel, Powerpoint, and Word
• Desire to learn & hunger for more!

Our Company  

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. 

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. 

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

Benefits & Perks  

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process 
• Flexible spending accounts 
• Medical, dental and vision insurance 
• Life and disability insurance 
• Associate assistance program 
• Paid parental and adoption leave 
• Access to fertility and adoption benefits through Carrot 
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off and one paid volunteer day per year, allowing you to give back to your community 
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year) 
• Seven associate wellness half days per year 
• Merchandise discount on all of our brands 
• Opportunities for career advancement, we believe in promoting from within 
• Access to multiple Associate Resource Groups 
• Global team of people who will celebrate you for being YOU! 

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER