Senior Manager, CBM Product Experience

Core Responsibilities  

• Develop robust product experience requirements and use cases through omni-channel product lifecycle 

• Partner closely with MVNO partner, product, UX, operations, technology, and architecture teams to bring the product vision to life, delivering features in a lean, iterative, and nimble way 

• Roadmap customer journeys as they move throughout the product lifecycle and identify areas of opportunity for future enhancements 

• Support Wireless Technology team in MVNO implementation  

• Conduct quantitative and qualitative analysis to determine product go-to-market strategy and active product improvements through the utilization of excellent strong analytical skills   

• Work closely with program management/delivery resources to track program performance, timelines and budget 

• Be on-site in Philadelphia or Denver office 4-days per week 

• Other duties and responsibilities as assigned. 

Preferred Attributes & Qualifications  

We are looking for teammates that have in-depth experience in developing and delivering new products, with a successful track record of end-to-end product development from concept creation to launch, and in close partnership with product designers, engineers, and business partners. 

• Strategist: A strategic problem solver and innovator who flourishes with ambiguity, able to develop compelling concepts and cases to drive growth and take them through to delivery. 

• Game-changer: Challenges the conventions of today to develop innovative, groundbreaking customer experiences. 

• Entrepreneurial: Ability to clearly articulate a vision and strategy, and to communicate it clearly and gain consensus from multiple levels in the organization. 

• Champion: Highly motivated and results oriented change agent with strong technology, business, product, and design foresight. 

• Manager: Ability to lead sophisticated projects while meeting goals and leading virtual teams to achieve efficient results. 

• Leader: “Lead by example” mentality that promotes collaboration, willingness and accountability with their team, peers, other departments and external partners. 

• Facilitator: Participative, thoughtful facilitator that can keep others engaged and on track in meeting environments. 

• Collaborator: Excels in a culture of partnership, seeks ideas from all viewpoints without bias, and champions safe space to conceptualise, pitch, refine, and debate points of view with positivity and respect. 

• Navigator: Strong communication skills – an outstanding ability to establish relationships, influence and navigate within a sophisticated organization. 

• Diplomat: Presence and self-confidence to engage with vital team members and handle feedback and forward progress. 

• Communicator: Dynamic communication skills with the ability to connect with large and small audiences through powerful, relevant presentations, in person (or virtual) meetings, and via written correspondence. 

• Initiator: Understands the importance of finding outcome where everybody wins and engaging others in the cycle of developing new initiatives. 

• Student: Passionate about developing new skills and seeks opportunities to learn from authorities in new areas. 

• Giver: Accept opportunities to share “super powers” with others and mentor teammates in areas of expertise. 

Experience.  

Validated ability in Product Management in a software engineering environment; wireless experience is a plus. Previous MVNO product experience is beneficial. We would also love to hear your explanation as to why your previous experience would make the team more successful; if you don’t quite fit the mold, apply anyway.