Senior ICertis Engineer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Comcast Business Public Sector IT is an organization within Comcast’s Technology and Product Division and largely located on the east coast (greater Philadelphia and the DC area). We own the IT applications and infrastructure supporting the Comcast Business Public Sector LOB serving federal and state agencies.

Job Description

Comcast Business is growing and adding a brand-new team to support our government vertical and looking for some hard-working innovators to join us! Do you want to be first in to help standup and scale a new IT organization in a large fast-growing company?   Do you like working in a start-up mode where you can leverage your innovation, collaboration, and “doing what it takes” skills to grow our business?  Do you like big challenges and working within a highly motivated team environment?  Do you thrive on solving problems that lead to unblocking issues with a service and or technology?

This role is based in our downtown Philadelphia Comcast Technology Center; it is not open to remote or virtual hire.

Job Description

In this Engineer 4 role, you will have exposure to the entire IT ecosystem supporting our new Comcast Business Public Sector Line of Business (LOB) and ensuring this ecosystem is secure, reliable, resilient, and supports efficient business processes with purpose-built customer centric applications. You will be part of the IT team that will set the IT vision and roadmap for the greenfield eco-system and determine how we work to effectively architect, develop, deploy and support the Public Sector IT applications and Infrastructure.

As an Engineer 4 of Software Development and Engineering in the Comcast Business Public Sector IT team, you will be responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Oversees the documentation of all development activity. Trains non-technical personnel. Assists with tracking performance metrics. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Core Responsibilities

• Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs.
• Designs new software and web applications, supports applications under development and customizes current applications. Develops software update process for existing applications. Assists in the roll-out of software releases.
• Trains junior Software Development Engineers on internally developed software applications.
• Oversees the researching, writing and editing of documentation and technical requirements, including evaluation plans, test results, technical manuals and formal recommendations and reports.
• Keeps current with technological developments within the industry. Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects.
• Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior level Software Development Engineers.
• Assists in tracking and evaluating performance metrics. Ensures team delivers software on time, to specification and within budget.
• Works with Quality Assurance team to determine if applications fit specification and technical requirements.
• Displays expertise in knowledge of engineering methodologies, concepts and skills and their application in the area of specified engineering specialty.
• Displays expertise in process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences.
• Consistent exercise of independent judgment and discretion in matters of significance.

Public Sector Skills & Requirements

• US Citizenship is required.
• Must successfully pass the Homeland Security Presidential Directive 12 (HSPD-12) security process or other clearances as needed.

Skills & Requirements

• College degree in business or technical discipline; or equivalent work experience.
• 5+ years of hands-on experience with Icertis Contract Intelligence (ICI) as a solution designer/ subject matter expert.
• Strong analytical and problem-solving skills.
• Strong understanding of CLM processes, contract templates, workflows, and metadata management.
• Experience integrating Icertis with enterprise systems such as Dynamics, ServiceNow and CSG using MuleSoft
• Familiarity with Azure, REST APIs, and enterprise security protocols.
• Advanced skills in reporting, dashboarding, and data extraction from Icertis.
• Experience with configuration, scripting, and custom development within the Icertis platform.
• Ability to interact professionally with all levels in the company.
• Excellent verbal and written communication skills and accompanying organizational and follow-up skills
• Must be willing to work nights, weekends, and holidays when necessary.
• Must be detail-oriented and willingness to continually self-educate

Recommended Skills

• Experience with Microsoft Dynamics 365 CRM, including configuration, customization, and integration.
• Familiarity with Power Platform (Power Apps, Power Automate) and Dynamics data modeling.
• Understanding of CRM workflows, customer data management, and reporting.

Recommended certifications:

• Icertis Certified Practitioner
• Icertis Certified Administrator
• Icertis Certified Functional Professional
• Icertis Certified Technical Professional
• Microsoft Certified: Dynamics 365 Fundamentals (CRM)
• Microsoft Certified: Power Platform Functional Consultant Associate
   

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

.NET Software Development, Contract Lifecycle Management (CLM), C Sharp (Programming Language), Microsoft Dynamics 365 Customer Relationship Management (CRM)

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.