Program Manager 4

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for managing the complete life cycle of highly complex Public Sector projects, including scoping, planning, execution, delivery & ongoing post-launch support. Ensures project work is aligned to strategic & tactical business objectives and results are directly tied to channel growth & operational compliance requirements. Works with cross-functional team to establish and track milestones, ensuring project work is completed timely and escalates program/project risks to leadership. Maintains detailed project plans and presents overall program/project health and progress with senior executive leadership on a regular cadence. May lead program analysts supporting project work on occasion.

Job Description

Core Responsibilities

• Manage multiple, highly complex Public Sector projects within program portfolios
• Think critically and inquisitively during project scoping and planning to ensure a refined objective is set that delivers maximum benefits to stakeholders
• Become a subject matter expert of program portfolio, ensuring a deep understanding of government requirements, internal process & system capabilities and teams supporting the end-to-end flow from award, service delivery & billing to service assurance.
• Establishes and maintains an excellent network of working relationships across both the Public Sector organization and Comcast Business as a whole.
• Executive level program health readouts, including development of presentation materials, storytelling and alignment pitches.
• Assist in building successful business cases to launch project work, focusing on alignment with compartmentalized stakeholders – sell the work we set out to complete.
• Develops, maintains and manages detailed project plans, action items and major milestone timelines for all projects within the program portfolio. Creates and maintains various deliverables associated with successful project completion & post-launch support, including – flowcharts, policies, methods and procedures, training, and other documents.
• Acts as a single point of contact for project status. Maintains communication with stakeholders.
• Understands the scope of programs as defined by the business requirements and budget process. Participates in key planning milestones.
• Identifies, confirms and obtains participation from required cross-functional teams. Works with the other team members and Strategic Business Initiative to do this effectively.
• Builds program plans and maintains program record. Works with the core team to identify and schedule all the work for end-to-end deployment required to fulfill program scope. Identifies and manages program critical path, being mindful of upstream and downstream dependencies.
• Facilitates the development and implementation of key goals, objectives and success criteria for the program with key stakeholders and core team. Works with resource leadership to obtain and assign resources to the program plan within the Clarity record.
• Supports the budget and resource forecasting process.
• Analyzes areas of risk to avoid risky activities by identifying and managing critical paths and risk areas. Establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions. Escalates early to SBI to determine when to engage senior management.
• Works with leadership and core team members to help identify and assist in making program tradeoffs to balance scope, time and costs. Ensures proper documentation.
• Tracks and manages the program schedule and upstream and downstream dependencies. Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Works with Strategic Business Initiative to assist in action item resolution and track completion. Ensures program milestones are accomplished and ensures overall committed timelines are met. Documents all major plan changes in scope, approach and date delivery.
• Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Identifies and manages proposed changes to program parameters and works with Enterprise Program Management and Program Managers to ensure appropriate processes and communications are followed.
• Monitors and ensures quality of program deliverables. Works with core team and key field resources to develop and monitor deployment schedule, strategies and tools to support the implementation of programs in the field through trials and controlled customer deployments.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Problem Solving, Program Management, Strategic Objectives

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.