Director 1, Wifi Management

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for leading the strategic direction, technical oversight, and operational execution of Comcast’s Managed WI-FI portfolio across commercial and residential properties. This role oversees a high-performing engineering team capable of executing large-scale deployments and sustaining operations across varied product requirements. The Director provides leadership across multiple functional areas, develops and implements strategy, and ensures alignment with business goals. The ideal candidate brings deep technical expertise in networking technologies, a proactive approach to service optimization, and strong cross-functional collaboration skills. This role contributes to functional strategy development and has a significant impact on business results, typically managing one or more groups of professional employees.

Job Description

Core Responsibilities

• Maintains communication of project statuses and drives for continued improvement in quality and availability of each product offering.
• Owns the technical strategy and lifecycle management of the WI-FI customer portfolio (Managed WI-FI, Connected buildings, etc.).  
• Oversee WI-FI design and deployment reviews to ensure alignment and performance. 
• Leads new property turn-up and configuration support. 
• Manages baseline documentation and “birth certificates” for WI-FI properties 
• Maintains communication of project statuses and drives continuous improvement in service quality and availability. 
• Analyzes complex business needs via interaction with leadership team, internal operational managers and external customers. 
• Provides a sustaining engineering role for networking technologies. 
• Build relationships with stakeholders within the Division  
• Guides heatmapping analysis and validation for optimal coverage. 
• Partners with TPX and XOC teams for performance monitoring and incident management. 
• Leads root cause analysis and problem management for recurring issues. 
• Evaluates hardware solutions (APs, switches) and oversee lab-based firmware/feature validations. 
• Delivers weekly/monthly health reports with actionable insights for leadership. 
• Deploys new functionality quickly and accurately, minimizing disruptions even during maintenance windows. 
• Develops processes and procedures designed to minimize the impact of system outages. 
• Consistent exercise of independent judgment and discretion in matters of significance.
• Remains current on emerging technologies and long-range planning (LRP) to ensure alignment with both current state operations and future-state strategic initiatives.  
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Collaboration, Communication, Continual Improvement Process, Leadership, Operations Engineering, Results-Oriented, Strategic Objectives

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.