Care Team Operations Manager

Color Health is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color’s goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys.

Apply to join Color and do the most meaningful work of your career. If you are not sure that you’re 100% qualified but are up for the challenge - we want you to apply!

We are seeking a Care Team Operations Manager to oversee the daily operations that enable efficient, high-quality care delivery and an outstanding patient experience within Color’s Virtual Cancer Clinic. In this role, you will own and manage the patient experience with Color’s care team, core operational systems that support the care team (clinicians, care advocates, and other care specialists), including task management, scheduling, care team member onboarding, licensing, and real-time issue resolution.

You’ll act as the operational point person across multiple workflows and teams—owning the day-to-day, issue resolution, implementation of any new workflows, process and workflow improvements, quality oversight, and reporting. This is a high-autonomy, cross-functional role for someone who builds alignment, anticipates needs, and proactively solves problems while managing priorities with focus and clarity. They are deeply organized, skilled at triaging and driving execution, continuously seeking improvement, and passionate about delivering a high-quality patient experience through operational excellence. 

• Task Queue Management:
• Actively monitor and manage operational task queues, ensuring labs, results, and orders are processed promptly. 
• Proactively surface blockers, delays, or quality risks; resolve directly or escalate as needed.
• Clinician Scheduling & Coverage:
• Maintain monthly clinician schedules. Oversee real-time scheduling logistics, including shift assignments, clinician availability, and triaging last-minute call-outs.
• Proactively identify and resolve gaps in coverage.
• Effectively partner with cross-functional teams to develop future tools for scheduling management.
• Care Team Triage:
• Triage and manage clinical communication channels (e.g., Slack, Zendesk) by triaging requests, resolving operational needs, and escalating clinical issues to appropriate teams clearly and efficiently.
• Identify and report on trends related to issues raised, implement changes in workflow, resources, or training to address.
• Care Team Onboarding & Workflow Navigation:
• Oversee care team member onboarding and workflow navigation by guiding new and existing team members through internal tools, scheduling systems, and documented workflows; help maintain up-to-date resources and process guides. Provide ongoing workflow navigation and support for existing team members.
• Licensing & Credentialing Oversight:
• Own the licensure management system that Color uses. 
• Coordinate clinician licensing, renewals, and credentialing workflows in partnership with internal teams and third-party vendors. Track progress toward compliance milestones and surface risks proactively. Ensure clinicians are on track towards completing tasks needed for new or renewing licenses.
• Improve and increase the efficiency of the licensure management system.
• Operational Reporting & Process Improvement:
• Track and report on key metrics, trends, and issues across task management, scheduling, onboarding, and credentialing to management, and for internal quality meetings.
• Analyze trends to identify friction points, inefficiencies, or areas impacting quality and speed of care; propose solutions and implement workflow improvements.
• Contribute to the design and rollout of new operational processes or service lines.
• Patient experience and quality oversight
• Proactively track, triage, and escalate critical issues or negative patient experience to drive rapid correction action, root cause analysis, and future improvements.

• 4+ years of experience in clinical operations, care coordination, or healthcare program support within digital health or hybrid care models.
• Demonstrated ownership of cross-functional operational workflows; able to manage complexity across multiple systems and stakeholders.
• Strong systems thinker and problem solver, with the ability to translate feedback into sustainable process improvements.
• Experience working with clinicians and supporting care delivery teams in fast-paced environments. Comfort with operational tooling (e.g., Zendesk, Asana, Medallion, Salesforce) and basic data reporting.
• Clear communicator with excellent organizational and documentation skills.
• Strong understanding of HIPAA and a commitment to patient privacy and data security.
• Strong data analytics mindset with experience building reports to monitor performance, track trends, and support day-to-day operations.  

• Familiarity with scheduling or workforce planning tools in healthcare settings.
• Experience with licensing and credentialing processes or clinician compliance oversight.
• Experience in oncology, genetics, or other specialty clinical workflows.
• Experience supporting the launch of new programs or services in a care delivery environment. 
• Experience with Metabase, SQL, Gscripts, Airtable

• 💰  Competitive salary 
• ✨  Comprehensive medical, dental, vision, life, and disability benefits
• 📈  401k match 
• 📝  Monthly phone and wifi stipend for employees, annual ergonomic stipend
• 🏝  Generous vacation policy, paid holidays and company-wide recharge days
• 🍼  Equal paid parental leave for birthing and non-birthing parents 
•  Free cancer screening and prevention resources for employees and their adult dependents

Base Salary Range: The actual base pay is dependent upon many factors, such as: work experience, market data, skills, geographic location, and business need. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits.

Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations. We are also committed to providing reasonable accommodations for qualified applicants with disabilities in our recruitment process.