Operations Manager - Restoration

Our client is an established and growing Restoration & Mitigation company specializing in property recovery following water, fire, mold, and storm damage. We have a reputation for excellence and responsiveness. We serve homeowners, property managers, insurers, and commercial clients throughout the Raleigh area. We are seeking a dynamic, hands-on Operations Manager to lead our operations, drive financial performance, and grow the business. This is an onsite role requiring full-time presence and a strong leadership presence across sales, field teams, and office operations.

• Drive company profitability through margin management, accurate estimating, and disciplined job costing.
• Collaborate with ownership to establish annual budgets, track KPIs, and execute financial improvement plans.
• Review and approve estimates and supplements to ensure accurate scoping and profitability.
• Analyze P&L statements, monitor project pipeline, and ensure timely invoicing and collections.
• Ability to clearly communicate financial and operational information to Executives.

• Oversee day-to-day field operations, including job scheduling, compliance, materials procurement, and equipment readiness.
• Ensure projects are completed on time, on budget, and to the highest quality standards.
• Implement and improve processes for job tracking, documentation, and reporting using restoration software (e.g., Xactimate, Dash, etc.).
• Ensure compliance with IICRC standards, OSHA regulations, and insurance carrier requirements.

• Lead, coach, and hold accountable all department heads, including Sales, Estimating, Project Management, Mitigation, and Office/Admin support.
• Set performance expectations, conduct regular evaluations, and foster a culture of accountability and continuous improvement.
• Recruit, onboard, and develop high-performing team members.

• Serve as the face of the company with insurance adjusters, TPAs, property managers, and commercial clients.
• Proven ability to drive business development efforts to grow residential and commercial restoration revenues.
• Review and support sales pipeline activity, ensuring consistent follow-up and customer satisfaction.
• Leverage deep knowledge of Property & Casualty claims to gain trust with adjusters and expedite project approvals.

• Minimum 5 years of senior leadership experience in the restoration, construction, or property services industry.
• Excellent understanding of mitigation, remediation, and reconstruction workflows.
• Demonstrated financial acumen with experience in budgeting, forecasting, and profitability analysis.
• Strong leadership and people management skills.
• Ability to thrive in a fast-paced, hands-on environment with evolving priorities.
• Proven experience with Xactimate and insurance estimating protocols strongly preferred.

#ZR