Dispatch - job 1 of 2

Clayton is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Dispatch

Dispatch Reports to: Brand Experience Manager

Department: Dispatch

Job Profile: JP100297

Job Status: Full-Time / Hourly

Mobility Profile: On Location

 Position Summary:

This position is responsible for coordinating, scheduling and directing the delivery of produced homes. This position requires interpersonal communication and negotiating skills in order to be an effective partner to each party involved in the delivery process.

Duties / Responsibilities:

• Direct and communicate the prompt and efficient delivery of produced homes
• Access AS400 to match homes with the production schedule and coordinate delivery within a set timeframe.
• Maintain current transportation quotes
• Create, maintain, and distribute current and accurate shipping schedules
• Review/Correct transportation costs and produce accurate invoices.
• Invoice each home in AS400
• Coordinate independent transportation company delivery capacity to accommodate all homes on the shipping schedule and make minute by minute changes to maximize transportation assets and effectiveness
• Collect and produce driver packets for each home
• Coordinate Dealer Pick up home shipments
• Oversee the sign out of each home leaving the facility
• Ensure paint or drywall compound is shipped with the homes, where required
• Communicate with retailers on expected deliveries
• Troubleshoot road repairs when homes experience issues during transportation
• Process payments for axle and frame repairs on homes in transit to Independent Contractors
• Manage bill backs due to driver damage to either homes or community property
• Forward parts list to CX Manager when shipping damages occur
• Oversee invoicing for payment to independent transportation companies for delivery services.
• Manage yard inventory and maintain “Zero Yard” month end company policy.

Qualifications:

• Previous Manufactured housing experience
• Very high attention to detail and accuracy
• Highly skilled with handling transportation questions & ability to negotiate deliveries even when the customer is not ready to accept deliveries and keep yard inventory down even when deliveries cannot be made
• Proficiency in Microsoft Office & AS400 system

Physical Demands:

• Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc.
• Must be able to communicate with others via phone, email, and in person.

• Must be able to exchange accurate information with others.
• Constantly works in an indoor, temperature-controlled, sealed-window office environment.
• Work primarily involves sitting / standing.

Travel Requirements:

• None

Business Unit - B00018