Call Center Representative - job 1 of 3
🌟 Step into Your Future with City Wide Facility Solutions! 🌟
Are you an enthusiastic communicator who loves to connect with people? Do you thrive in a bustling, energetic environment? If so, we want YOU to join our team as a Call Center Representative! At City Wide, we don’t just provide building maintenance solutions; we create opportunities for growth, success, and impact in our communities.
What Makes City Wide Special?
With over 100 locations across the U.S. and Canada, City Wide Facility Solutions is a prominent name in the building maintenance industry. Our mission is to positively influence the communities we serve, and we achieve this through exceptional service and innovation.
This role isn’t just about making calls—it’s about contributing to a dynamic team that celebrates collaboration, accountability, and community. You'll be the driving force, reaching out to prospective clients and helping set appointments for our outstanding sales team to close the deal!
Why Join Us?
- Engaging work culture where your contributions matter
- Competitive base salary with unlimited earning potential through commissions
- Opportunities for personal growth and professional development
- Be part of a mission-driven organization committed to making a difference
If you’re ready to launch your career and make a real impact while doing it, apply today and let’s create success together!
Your Role: As a Call Center Representative, you will be the first point of contact for potential clients. You'll make outbound calls, qualify leads, and set appointments for our sales team.
What You Will Do...
- Research businesses that can benefit from our diverse services.
- Make 50-100 outbound sales calls and emails daily, engaging prospects with enthusiasm.
- Schedule appointments to connect prospective clients with our sales team.
- Maintain and update our CRM system (Microsoft Dynamics) with detailed notes and scheduled calls.
- Generate and track reports based on your outreach and results.
- Surpass monthly metrics aimed at lead generation and business growth.
- Send follow-up communications and marketing materials to prospects.
- Participate in and manage social media and email campaigns.
- Engage in ad-hoc projects to support our mission.
- Enjoy a competitive salary, with compensation based on experience and performance.
- Receive training with potential career growth to outside sales roles.
Requirements:
- A high school diploma; a college degree is a plus.
- 1-2 years of experience in B2B outbound calling or similar roles.
- A zest for organization and following a systematic approach.
- Excellent communication skills with a customer-centric mindset.
- Detail-oriented and capable of working independently.
- Proficiency with Microsoft Office products (Word, Excel, Outlook).
- Experience with CRM software is highly valued.
City Wide Facility Solutions offers a competitive compensation and benefits, 26.00 and hour including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.
City Wide Facility Solutions is a fast-growing company with 101 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We are entering our 61st year in business and continue to experience high growth and profitability across our franchise business. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com
City Wide is an Equal Opportunity Employer.
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Our Ripple Effect Our mission is to make a positive impact on the people we serve so our ripple effect is far and wide. With that in mind, our purpose as an organization is to make your life better. We are focused on people within our community, a...
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