Account Compliance Manager (2nd Shift)
Total compensation for top performers: $70,000-$75,000
Are you ready to take your career to the next level with an industry-leading company? City Wide Facility Solutions is looking for an enthusiastic and detail-oriented Account Compliance Manager (2nd Shift) to join our dynamic team!
In this role, you’ll be at the forefront of ensuring quality control, client satisfaction, and operational excellence across a variety of facilities—industrial, manufacturing, medical, office, retail, and more. You’ll work closely with our Independent Contractors (ICs) and Facility Solutions Manager to maintain top-tier service while managing inspections, handling client concerns, and driving continuous improvement.
What You’ll Do:
- Build strong relationships with Independent Contractors, communicate client priorities, and collaborate on solutions.
- Review scopes of work to guarantee quality assurance and maintain service standards.
- Perform client site visits in the evenings ensuring compliance with policies and expectations.
- Manage inspections, address customer complaints, and oversee new client starts to maintain high levels of satisfaction.
- Execute City Wide’s operational policies, including New-Start, Customer Complaint, and Four-Star Policies.
- Ensure proper use of approved cleaning tools and compliance with client procedures.
- Provide nightly recaps to the Facility Solutions Manager and escalate issues as needed.
Schedule:
- Shift: Night shift, starting at 5:00 PM and ending around 2:00-3:00 AM.
- Routed out by the Facility Solutions Manager at 5:00 PM, with site visits typically start between 7:00-10:00 PM.
If you thrive in a fast-paced environment and have a passion for excellence, we want to hear from you! Join City Wide Facility Solutions and be a key player in delivering quality and satisfaction—one clean at a time!
- Experience: 3+ years in management, preferably in commercial janitorial services or a related field.
- Skills: Strong leadership, problem-solving, and organizational abilities with a sharp eye for detail.
- Communication: You excel at building relationships with clients and teams.
- Innovation: A passion for continuous improvement and delivering exceptional service.
- Education: High school diploma required; industry experience is a plus.
If this sounds like you, let’s connect and make a difference together at City Wide Facility Solutions!
- Salary $55,000-$65,000
- Commission and bonus
- 401k + 4% match
- Mileage Reimbursement
- Dental, medical, and vision benefits
- Life insurance policy
- 8 Paid Holidays + PTO
- Company Cell Phone
- Company iPad and iPhone
Average salary estimate
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