Teller

Overview

Receives, records, and processes all payments of taxes and various municipal assessments.  Verifies the accuracy of interest computed on delinquent tax bills.

Responsibilities

• Facilitate the collection of any tax, assessment, account, debt, or claim payable to the City of Boston. 
• Use strong customer service skills when providing information regarding the payment of real estate, personal property, motor vehicle, and boat taxes to the public and other City employees via written correspondence, personal (on-site), and telephone inquiries. 
• Answers questions asked by taxpayers regarding taxes and departmental regulations.
• Receives and processes payments for taxes, fees, bills, and other payments, and prepares and issues receipts.
• Balances the total monies against the total of tax bills received for payment on a daily basis.
• Prepares daily collection sheets totaling the amount of checks, cash, and other instruments of payment received. 
• Reconciles tax receipts between multiple payment platforms. 
• Reverse non-negotiable payments and notify the appropriate party. 
• Inspects all money carefully to note counterfeit bills and spurious coins. 
• Assists customers with questions related to collecting transactions. Researches and resolves answers to customer’s questions or discrepancies, forwarding only unusual or complex items to staff supervisor.
• Maintains up-to-date billing system, follows up on the allocation of payments, and reconciles accounts. 
• Research and process exception based payments through Lockbox processing.
• Investigate and resolve customer queries and process adjustments. 
• Receipts tax bills and various other municipal assessment bills for all monies deposited. 
• Prepare other departmental deposits such as traffic and parking deposits.
• Performs related work as required.

Minimum Entrance Qualifications

• Minimum of three (3) years of full-time, or equivalent part-time, of professional experience in accounting, auditing, or related field, with a concentration in customer service and collections.
• An Associate's degree in accounting, finance, business administration, or related field preferred and may be substituted for a maximum of one (1) year of experience. A Bachelor's degree in the above named field may be substituted for two (2) years of the required experience.  
• This position requires attention to detail and strong research-minded skills complemented by a good working knowledge of applicable tax laws, policies, and procedures, and supported by problem solving skills.
• Ability to exercise good judgment and focus on detail as required by the job. 
• Ability to communicate effectively; to follow instructions and procedures; to conduct research and to review data; and to work independently as well as in a diverse team.
• Knowledge of accounts receivable procedures, general bookkeeping procedures, and office administration procedures preferred.
• Knowledge of relevant computer applications such as the MUNIS Tax Collection and Billing System and iNovah Cashiering is preferred.
• Knowledge of Massachusetts General Laws and City of Boston policies and procedures (e.g., Motor Vehicle and Boat Excise tax, Real Estate and Personal Property tax, Tax Title, Boat Mooring, etc.) pertaining to this position is preferred.
• Proficient in Microsoft Office and Google Suite preferred.
• Competency in the use of MUNIS Tax Billing and Collection system is preferred. 

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary/Grade: SEIU/RL/13

Hours per week: 35