Shelter Program Manager - Dept of Homelessness and Supportive Housing (2917 TPV)

Appointment Type: This is a Temporary Provisional (TPV) position excluded by the Charter from the competitive Civil Service examination process. It is considered "at will" and shall serve at the discretion of the Department Head. This position will be subject to the Permanent Civil Service examination process at a later date. Successful participation in the Permanent Civil Service examination and selection through an open competitive process is needed in order to be considered for the permanent appointment.

Application Opening: October 16, 2025

Application Deadline: October 31, 2025, 11:59 PM (PST)

Compensation Range:  $125,216 - $152,230 annually

Recruitment ID: RTF0160958-01158437

Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our https://hsh.sfgov.org/.

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. 

HSH’s Homelessness Response System (HRS) funds, oversees and implements a system of care that shelters, houses, and serves approximately 15,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,600 +bed shelter system for transitional age youth, adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with over 14,500 units which provide housing and services to formerly homeless transitional age youth, individuals, and families.

The Shelter Program Manager works as part of a collaborative team to manage the continued development and oversight of San Francisco’s Shelter System, which provides temporary places for people experiencing homelessness to stay while accessing other services and seeking housing solutions. The Shelter System is comprised of non-profit operated programs for adults, families, and transitional age youth (TAY) across a range of congregate and non-congregate shelters, navigation centers, cabins, and resource centers.

With the recent and planned growth of the City’s shelter system, this position will be responsible for the oversight of a portfolio of shelter programs and the grant agreements that support those programs. The Shelter Program Manager develops budgets and scopes of service and works with HSH’s contracts and fiscal staff to manage grant agreements and services. The Shelter Program Manager acts as the HSH point person for the assigned grant-funded nonprofit organizations, assisting providers in the planning and implementation of shelter services as well as ongoing operations. The position is also responsible for conducting annual program monitoring and regular site visits to the programs. Additionally, the position will be asked to conduct analyses and prepare reports to improve program services and outcomes, problem solve to resolve issues as they arise, provide technical assistance to non-profit providers, and support in the development of policies and procedures for HSH’s Shelter System.

Essential Duties and Responsibilities:

• Develop budgets and scopes of service. Work with contracts and fiscal staff to manage grants and services.
• Conduct annual program monitoring and regular site visits.
• Act as the HSH point person for the grant-funded nonprofit organizations.
• Collaborate with City departments and nonprofit agencies to support onsite services.
• Conduct analyses and prepare reports to improve program services and outcomes.
• Assist nonprofits in planning and implementing services.
• Coordinate referrals with referral entities such as SFHOT, HSOC, and Coordinated Entry.
• Propose and provide on-going solutions: Request information from funded programs, able to present pros and cons to situations, “brainstorming” with stakeholders, and offering input to resolve issues when rises.
• Provide technical and administrative assistance: Analyze the impact of policies, procedures, laws and regulations in order to determine their effect on client population and departmental objectives; conduct presentations to commission, task forces and committees, hold regular meetings with all grant-funded agencies to discuss policies, procedures, and planning.
• Assist in the development of goals, objectives and policies: Develop policies and procedures for Homeless Programs with other program managers, executive staff and community based organizations or non-profit grantees, as well as analyzing proposals and reviewing policies in order to determine, if the proposed items are consistent with the HSH’s missions.
• Monitor the referral system: Coordinate with HSH Shelter Guest Placement Team and referral partners to provide oversight and guidance for effective placement of clients into grant-funded housing that is consistent with Department’s targets and goals.

This position may be eligible for a hybrid work schedule. Eligible employees will be required to work onsite in our San Francisco office a minimum of three (3) days per week, with the option to work remotely up to two (2) days per week, subject to business needs and team schedules. 

Minimum Qualifications:

Education: A baccalaureate degree from an accredited college or university.; AND

Experience: Three (3) years of professional experience in a general administrative capacity of which two (2) years (4000 hours) are in the field of human services. This experience includes responsibility for functions such as budget administration, contract administration, program planning and policy development, or statistical research.

Substitution for Education: Additional qualifying experience as stated under the experience requirement may be substituted for up to two (2) years of the required education on a year-for-year basis (30 semester/45 quarter units equals one year).

Substitution for Experience: Possession of a Master’s degree in social work, business administration, public administration or related field may substitute for one (1) year of the required experience as described above for all specialties.

Desirable Qualifications: 

• Skilled at cultivating collaborative internal and external partnerships with diverse teammates, clients, and stakeholders from different backgrounds.
• Experience with project management
• Experience with budget administration
• Experience with contract/grant administration 
• Experience with housing and homelessness systems and programs, social services, or community development
• Strong analytical capabilities and organizational skills.
• Excellent communication skills (oral and written), including strong public speaking and facilitation skills.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility or disqualification.

Selection Procedures: 
The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview. 

Tuberculosis Screening: Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.

Additional Information Regarding Employment with the City and County of San Francisco: 

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process, please contact the Senior HR Analyst Tony won at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.