Sr. Project Manager, Strategic Initiatives

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

Hims & Hers is seeking a Sr. Project Manager to join the Order Management team and

will report to the Director of Order Management. This is a highly cross functional role and

external-facing. Your work will ensure strategic initiatives are implemented in alignment

with Operational and Company goals, ultimately ensuring on-time delivery and

operational excellence across the network.

Responsibilities:

● Lead end-to-end execution of high-impact initiatives that align with business

objectives; concept to completion, ensuring timely delivery and high quality

project deliverables, hitting milestones, clear documentation and proactive

communication.

● Develop and manage new and existing external pharmacy partnerships including

establishing standardized processes and best practices, development of KPIs,

identifying areas of improvement - process or systematic, leading recurring

business reviews and serving as primary point of contact.

● Drive performance of external pharmacy partnerships for key milestones to ensure

on time customer delivery and operational goals.

● Collaborate with cross functional groups, including but not limited to Pharmacy

Partners, Operations, System Product teams, CareOps (CX and Telemed) and

balance stakeholders, customer, clinical and business needs.

● Own clear and regular communication on progress, potential blockers and

escalations with relevant stakeholders, including Operations senior leadership.

● Continuously monitor and analyze performance to identify patterns, trends and

opportunities for improvement and implement recommendations.

● Document issues, decisions, and process changes to ensure transparency and

continuous improvement.

Qualifications:

● 8-10+ years of experience in project management or operations manager,

preferable in order management

● BS/BA degree is required, MBA preferred

● Hands-on experience leading cross-functional initiatives from planning to

execution, preferably in a dynamic business environment

● Strong written and verbal communication skills; experience presenting to cross-

functional, technical and non-technical stakeholders in easily understood formats

● Ability to build strong relationships, collaborate effectively across all levels of the

organization, from senior executives to operational teams, and influence key

stakeholders.

● Ability to synthesize complex data, generate insights, and drive data-informed

decision-making.

● Success in analytical and operations role within a rapidly growing company:

balancing data-driven quantitative and qualitative inputs for rapid decision-making

and execution

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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