Retail Services Manager - Power Enterprise - SFPUC (0932) - (155958)

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening: August 20, 2025
• Application Filing Deadline: September 3, 2025
• Recruitment ID: PBT-0932-155958; RTF0155422-01156752

WHO ARE WE? 
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. 

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc

Under direction, the Retail Services Manager will be responsible for overseeing the SFPUC’s Power Enterprise Retail Services group. This position will oversee the SFPUC’s role as the City’s Meter Data Management Agent through the maintenance, management, forecasting and processing of meter and service data for billing and reporting; support, prepare and/or submit a wide variety of reports to state and federal agencies; provide analytical support for various internal Power teams on meter, load, generation, and billing data; maintain documentation of various business processes.

The Retail Services group has grown significantly over the years due to the maturity of the CleanPowerSF program and Hetch Hetchy Power’s growing customer base driven by new housing development and the transportation and building electrification needs of the City.  This manager will provide oversight for the analysis, consultation, and support to policy, planning, and management issues, including program design, and organizational strategies, coordinating with other Power work groups as they relate to Power's business and strategic plans.

The essential duties of this position include, but are not limited to the following:

• Serve as a subject matter expert for complex utility operations specifically related to renewable energy resources, including solar, wind, and hydroelectric resources, as well as renewable energy regulations and compliance requirements.   
• Responsible for overseeing the verification, validation, and reconciliation of invoices related to power purchase agreements between energy buyers and suppliers. This role ensures accuracy in billing, compliance with contractual terms, and proper financial reporting.    
• Responsible for registration, management, and compliance of renewable energy credits (RECs) within the Western Renewable Energy Generation Information System (WREGIS). Ensure that renewable energy projects comply with regulatory requirements, maintain accurate REC tracking, and support internal and external stakeholders with WREGIS-related processes.           
• Review, analyze, and assign appropriate electric rates to customers based on regulatory guidelines, customer usage patterns, and SFPUC policies. This role ensures accurate billing, compliance with utility regulations, and effective communication with internal teams and customers regarding rate structures.
• Collaborate with billing and customer service teams to resolve rate-related inquiries and disputes. 
• Analyze customer energy consumption patterns and recommend the most suitable rate plans. Assist in developing and implementing new rate structures to reflect market changes and regulatory updates.       
• Responsible for management and oversight of the collection, validation, analysis, and reporting of meter data. This role ensures the accuracy, integrity, and timely availability of meter data for billing, customer service, regulatory compliance, and operational efficiency. The manager will lead a team of analysts and specialists, coordinate with IT, field services, and customer service teams, and drive improvements in meter data systems and processes.             
• Responsible for leading the development and analysis of electric load forecasts, ensuring accurate predictions of electricity demand for operational and strategic planning. This role involves managing forecasting models, analyzing market trends, collaborating with internal and external stakeholders, and supporting regulatory reporting and business decisions. Work closely with operations, finance, regulatory, and planning teams to align forecasts with business needs. Present forecast findings and recommendations to senior leadership and external stakeholders.
• Related duties as assigned.

Education: Possession of a baccalaureate degree from an accredited college or university; AND

Experience: Six (6) years of professional experience in electric utility load forecasting, meter data management, metering, and billing services, of which three (3) years must include experience supervising professionals.  

Substitution: Additional qualifying experience may be substituted for the degree requirement on a year-for-year basis up to 2 years. One year (2,000 hours) of qualifying experience will be considered equivalent to 30 semester units/ 45 quarter units. 

An advanced degree in relevant fields of study such as business, computer science, economics, administration, or public policy may substitute for one year of experience.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at How to Verify Education Requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. 

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire Examination (Weight: 100%): Candidates who meet minimum qualifications will be invited via a separate link to complete the Supplemental Questionnaire Examination. The purpose of the Supplemental Questionnaire Examination is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to: 

• Knowledge of electric utility operations, including meter data management and renewable energy resources such as solar, wind, and hydroelectric resources
• Knowledge of Federal, State, and local rules and regulations pertaining to electric service functions and renewable energy resources             
• Knowledge of utility rate design principles and energy market dynamics, including the ability to analyze customer energy consumption data to assign appropriate electric rates       
• Knowledge of electric load forecasting methodologies and techniques to predict electricity demand for operational and strategic planning            
• Ability to manage, supervise, train, and coordinate staff, including coordinating with cross-functional teams           
• Ability to communicate clearly, concisely and in a well-organized and effective manner, both orally and in writing, including the ability to prepare reports and compliance documentation  
• Ability to establish and maintain effective working relationships with departmental staff, representatives of other agencies and the public

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process and be placed on the eligible list.

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

The department may administer additional position-specific selection procedures to make final hiring decisions.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director. 

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List.

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov and begin the application process. 

•    Select the “Apply Now” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com). 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Stefanie Lim, at [email protected] or 415-916-6632.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.